The Cybersecurity BSA is responsible for analyzing, designing, and implementing business processes and workflows within the platform. This role bridges business needs with technical solutions, ensuring optimal platform performance and alignment with organizational goals.

In this role, you will

• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business needs into technical specifications and user stories.
• Conduct gap analyses and recommend scalable solutions.
• Design and document workflows and business processes in ServiceNow.
• Identify opportunities for automation and process improvement.
• Ensure compliance with industry standards and company policies.
• Work with development teams to implement configurations and customizations.
• Participate in testing activities including writing test cases and conducting UAT.
• Support release management and change control processes.
• Act as a liaison between business units, IT, and ServiceNow developers.
• Facilitate workshops and meetings to refine requirements.
• Communicate project status, risks, and issues effectively.
• Administer day-to-day operations of the ServiceNow platform.
• Configure forms, workflows, notifications, and reports.
• Troubleshoot issues and manage patch/release updates.
• Maintain comprehensive documentation of processes and configurations.
• Develop training materials and conduct sessions for end-users.
• Create dashboards and reports to monitor platform usage and performance.
• Analyze data to provide insights into continuous improvement.

What you’ll need to succeed (required skills)

• Possess a strong background in Business Analysis and Planning with a focus on strategic alignment.
• Demonstrate expertise in cybersecurity principles and practices to support business operations.
• Exhibit excellent analytical and problem-solving skills to drive business improvements.
• Have experience in working in a hybrid work model balancing remote and in-office tasks.
• Show proficiency in using business analysis tools and software for effective documentation.
• Display strong communication skills to facilitate stakeholder engagement and collaboration.
• Bring a minimum of 7 years of experience in business analysis with a maximum of 11 years.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is a Hybrid position requiring in a client office in Toronto, ON.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.