Join our team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking aseasonal Concessions Baristawho will work in the Concessions Department will make café food and speciality coffee and other drinks to order, help keep the establishment clean, keep track of inventory and order supplies as needed, clean-up and cash. The position consists of operating various concession outlets and food carts throughout the zoo.

Our Purpose| We act for wildlife; saving species and inspiring people to join us.

Our Core Values| Drive impact, nurture connection, cultivate hope, and be bold.

Contract:

• Start Date: April 2026
• End Date: September 2026

What you will do:

• Process customer orders and prepare all corresponding café food items and specialty beverages
• Maintains a calm and welcoming demeanor during periods of high volume or unusual events;
• Sets a positive example for the shift team.
• Anticipates customer and Outlet needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary.
• Assists with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to manager on operations during shift.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence.
• Delivers excellent customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Organizes opening and closing duties as assigned.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.

What you will bring:

• At least six months of Barista experience
• ProServe Required
• Food Safety Certification Required
• Responsible, productive, punctual and reliable with a strong work ethic
• Superior customer service skills
• Ability to work as part of a team as well as unsupervised
• Ability to work outdoors
• Positive attitude

Working Conditions:

• Standing during whole shift
• Weekday, weekend, holiday and evening hours (during Zoolights)
• Working in a variety of indoor and outdoor conditions (heat, sun, pollen, cold, smoke)
• Pushing, pulling, lifting up to 30 lbs

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.

Apply by doing the following:

• Watch thisvideoabout the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
• Submit your resume with an optional cover letter via our online application system.
• Fill in the Application questions:
  • Confirm eligibility to work in Canada.
  • If hired, when would you be available to start?
  • What is your availability throughout the week?
  • This position requires variable shift hours and includes weekend and holiday work. Are you able to commit to this type of flexible schedule?
  • Do you have any vacation requirements for the length of the contract that we should be aware of?
  • Do you have a ProServe Certification?

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter online byMarch 24, 2026.

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyonefeels welcome and empowered to bring their authentic selvesto work. As a conservation organization,we respect and value the diversity of all lifeand come together as individuals and teammates to achieve the organization’s mission and vision. We recognize thevalue of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed and a final decision has been made.