This remote position is open to all continental states in the US, as well as all provinces in Canada.

Are you passionate about ensuring compliance and creating seamless onboarding experiences? Join our team as a Licensing Specialist and play a key role in supporting our distribution partners and driving operational excellence.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving complex challenges, and wants to make a meaningful impact on the success of our business.

Position Responsibilities :

• Build and maintain strong relationships with internal and external stakeholders, including regional directors and producers.
• Resolve licensing issues related to onboarding new agents, brokerage general agents, general agents, and wirehouses selling U.S. life insurance products.
• Identify trends and recurring issues, escalating concerns to management when necessary.
• Stay up to date with product, industry, service, and regulatory changes through ongoing training.
• Collaborate with internal teams (New Business, Compensation, Distribution) to ensure consistent and high-quality service delivery.
• Support the digitization of licensing and onboarding processes.
• Participate in user acceptance testing and contribute innovative ideas to improve workflows.
• Seek opportunities to automate and streamline licensing processes using technology.
• Analyze licensing data and reports to generate actionable insights.
• Ensure all licensing activities comply with state and federal regulations.
• Liaise with carriers and regulatory bodies to resolve discrepancies.
• Recommend and implement process enhancements to improve efficiency and accuracy.
• Respond promptly and professionally to inquiries from producers, general agents, and broker-dealers.
• Deliver high-quality service and ensure timely resolution of complex licensing issues.

Required Qualifications :

• Experience in audit, compliance, or market conduct examinations.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to thrive under pressure and adapt to changing priorities.
• Technical aptitude and experience with licensing platforms (e.g., Salesforce).
• Familiarity with U.S. state insurance department requirements.

Preferred Qualifications :

• Current knowledge of industry-specific regulations.
• Post-secondary education or equivalent professional experience.
• Industry certifications such as LOMA, ALMI, or similar.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team :

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$42,825.00 CAD - $71,375.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.