This is a hybrid/remote (one day in the office and 4 days remote) 14 month maternity leave contract role based in Toronto

About Us: Honoured as the Best Company for Career Growth, Best Place to Work in Chicago, Best Leadership Teams, and Canada's Best Employers For Recent Graduates by Comparably, EnsembleIQ is the premier resource of actionable insights and connections powering business growth throughout the path to purchase. We help retail, technology, consumer goods, healthcare and hospitality professionals make informed decisions and gain a competitive advantage. EnsembleIQ delivers the most trusted business intelligence from leading industry experts, creative marketing solutions and impactful event experiences that connect best-in-class suppliers and service providers with our vibrant business-building communities. Learn more at ensembleiq.com.

About the Role: Do you have previous event registration experience? Are you bilingual in English and French? Are you looking to build your digital marketing skillset? If so, this may be the perfect opportunity for you! We are searching for an articulate, creative, solution-driven individual to join our team as a Bilingual Event Registration & Marketing Coordinator.

Key Responsibilities:

• Customer Service:

  • Respond to and resolve all customer inquiries via phone and email for Canadian and select US events in English and French, providing timely and accurate information on registration, event details, nominations, and other concerns.

• Event Marketing:

  • Partner with Brand, Marketing, and Events Teams to develop and maintain key event assets, including websites, registration flows, and attendee communications.
  • Become an expert in our event platform (Swoogo), managing the entire lifecycle of registration and nomination submissions from setup to reporting.

• Brand Marketing:

  • Develop deep brand and event knowledge to support various team and departmental projects as needed.

• Bilingual in English and French

• 1 to 3 years of marketing or events experience

• Travel to 3 events per year (Vancouver, Montreal, US)

• Event registration, marketing, customer support or client service experience

• Ability to lift up to 20 lbs to support the Events and Marketing teams in event planning, setup, execution and teardown.

• Knowledge of event registration or events database platform similar to Swoogo, Cvent, GlobalMeet or Hopin is an asset.

• Experience with landing page building in tools such as WordPress or Webflow is an asset

• Basic digital marketing fundamentals are a plus including website administration and email marketing.

• Soft Skills:

  • Customer Orientation & Good Communication: You like to work with people. You listen to their needs and can successfully adapt/respond to different types of characters.
  • Curious & Creative: You like to learn new things, delve into problems, and recommend & test solutions.
  • Results-focused: Proactive and focused on continuous improvement.
  • Process-driven & Organized: High attention to detail with the ability to manage multiple competing deadlines at a time. Excellent prioritization and organizational skills are required.
  • Adaptable: Ability to work independently, collaboratively, and efficiently in a fast-paced matrixed environment.

Check out what it's like to work at EnsembleIQ. https://www.comparably.com/companies/ensembleiq

EnsembleIQ is an equal opportunity employer committed to diversity and inclusion. We provide accommodations at all stages through recruitment and employment in accordance with Human Rights and accommodation legislation upon request.