The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

The Community Access for People in Continuing Care (CAPCC) program supports adults under 65 living in continuing care homes to reduce isolation and participate in meaningful community activities. The program provides person centered planning, in person support, and access to social, recreational, and cultural opportunities, including subsidies when needed

In Your Role You Will

• Assist with recruitment, screening, hiring, orientation, supervision, evaluation and discipline of program staff.
• Ensure necessary facilities and equipment are in place to operate the program.
• Coordinate work allocation and assigns referrals; process time off requests as required.
• Works with program director to identify professional development and training needs of staff.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Make recommendations to the program director regarding program development, formulation of policies and procedures, and program evaluation.
• Facilitate regular staff meetings.
• Advocate effectively for service recipients.
• Represent the program and/or agency in the community, as well as with government agencies, families/caregivers and funding bodies; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program.
• Ensure physical environment is maintained according to established standards and

procedures, required inspections are completed, and any required follow-up is done.

• Provide required reports that are accurate and on schedule, and ensure staff submit accurate expense claims and time sheets in a timely fashion
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff who dispense medication to service recipients receive appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
• Provide on-call and emergency response as required.
• Perform miscellaneous job-related duties as required

The Position

The Team Leader (TL) is responsible for oversight of program operations in this CET-accredited agency. Ensuring day-to- day services to persons served comply with contacts, Taproot policies and procedures, and applicable standards and legislation. Works directly with persons served and their families/care teams as required, and liaises with funders, community partners and other agencies. This position reports to the Program Director.

Scheduling:
One (1) permanent full-time position working 40 hours per week:

• Monday through Friday, with the requirement to work flexible hours as needed, including on-call shifts.
• Some travel between programs within the city may be required.

Mandatory Pre-Employment Screenings and Checks

***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• 3–5 years of experience in disability services, community-based supports, continuing care, or similar social service programs.
• 2+ years of supervisory or leadership experience, including coaching frontline staff, overseeing caseloads, or program administration.
• Diploma or degree in Human Services, Social Work, Psychology, Disability Studies, Community Rehabilitation, or related field.
• Valid class 5 driver license, clear driving abstract and reliable vehicle
• Strong understanding of needs-based assessments, disability supports, and community inclusion

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends

• Work/life balance

• Learning and career development opportunities

• Competitive wages and salaries

• Paid vacation and benefits for eligible employees

• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia

• Matching RRSP plan for eligible employees within Alberta

• Professional development opportunities and job-related training

• Employee and Family Assistance Program

• Long Service Milestone rewards

• Employee referral bonus program

• A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

Website reference

For more information on Taproot Community Support Services visit our website: taproot.ca

Closing Statement

We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.

No telephone calls please. Only those candidates selected for an interview will be notified.