Department: Retail

Location: Toronto

Compensation: $100,000 - $120,000 / year

Description Hi there, we’re Article. 👋 Since 2013, we have been reinventing the furniture industry one sofa at a time, it’s not easy—it requires solving challenging, meaningful problems. This is where you come in, as a Retail Store Manager , you’re the face of Article to our customers, helping them create beautiful spaces while making every in-store customer interaction a delightful one.

Why We Need You As the Store Manager you are essential in shaping the success of our new Toronto showroom — our second retail store in Canada — creating an inviting, high-energy space where customers can experience our designs firsthand. More than just managing day-to-day operations, this leader will drive sales, optimize performance, and cultivate a culture of excellence that aligns with our brand values. Their ability to analyze financial data, implement strategic improvements, and develop a high-performing team will ensure our store meets and exceeds its targets.

This is an opportunity to be at the forefront of Article’s retail evolution. You will be crucial in building strong customer relationships, fostering brand loyalty, and setting a high standard for future store expansions. With your expertise in visual merchandising, customer service, and leadership, you will create a shopping experience that is as seamless and inspiring as our online presence—turning first-time visitors into lifelong customers. Your contribution won’t just impact this store; it will help define Article’s future in brick-and-mortar retail.

Why Article? As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

• The store is open 7 days per week. You will need open availability (in-store days will vary) for all 7 days and stat holidays. Store hours are 10:00 am - 7:00 pm.

Our store address is: 88 Bathhurst St., Toronto

• This role will also require travel in Canada and the United States - you will play a role in new store openings.

**Interview and Onboarding Schedule

Final Interview:** Candidates moving forward to a final interview will be flown to our Vancouver HQ to interview with the Senior Manager, Retail Operations, and visit our Strathcona showroom.

Onboarding: If hired, you will return to Vancouver for your initial training period to get hands-on experience at HQ and connect with the broader Retail team.

Key Dates

• First Interviews with TA (On camera) - March 30-April 10
• Second Interviews (On camera) - April 13-17
• Final Interview (In person at Vancouver HQ) - April 27-May 1
• Training (In Vancouver) - May 25-June 5

What You’ll Do

• Responsible for your store's financial health and profitability, driving revenue and exceeding targets
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement
• Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising
• Provided an exceptional customer experience and role model service expectations
• Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer
• Create effective succession, recruiting hiring and training plans
• Develop seamless communication with other members of the Store Management Team
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
• Develop a strong knowledge of the Article product range
• Handle escalated customer concerns and follow up with positive results
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition

Who You Are

• 5+ years of proven experience in Retail Leadership with detailed knowledge of fashion, design, or furniture
• Strong ability to understand and use financial data to make decisions and influence outcomes
• Proficient retail knowledge - operational and selling skills
• Excellent sales and customer service skills
• Strong ability to build rapport with customers, and ability to teach others how to close a sale
• Ability to stay up to date on current design trends
• Legally able to work in Canada
• Completion of criminal background check
• Valid passport and ability to travel throughout Canada and the United States

Wealth Perks & Benefits:

• The salary range is $100,000 to $120,000

• The starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring team’s budget based on business needs, market compensation data, and internal equity

• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus

• 4% RRSP matched contributions through Wealthsimple

Life:

• 15 days of vacation*
• 6 well-being (sick) days
• 1 Inclusion and Diversity Day

Total Health:

• Excellent extended health and dental benefits packages

• $1000 health/lifestyle spending account*for your total physical and mental well-being

• TELUS Health App

• Mental Health Assistance/Counseling

• Virtual medical appointments

Extra:

• 45% discount on our entire product range (15% for friends and family)

*Prorated

Artificial Intelligence (AI) In Hiring At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware Of Scam Jobs/ Recruitment Fraud Click here for more information on Scam Jobs . If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.