Under the general supervision of the Operations Superintendent, the Reception Services Clerk is responsible for all aspects of the front reception area for Winnipeg Transit, which includes administrative duties, greeting customers/employees in person and responding to or redirecting inquiries via phone and/or email. The position also provides administrative support to the Bus Operations Division and provide clerical support and relief to other clerical positions within the Division.

As the Reception Services Clerk**, your duties will include****:**

• Performs reception and administrative duties for the Winnipeg Transit Department.
• Manage, collect and update driver’s licence renewal documentation for Bus Operators.
• Troubleshoot active directory (AD) accounts and existing Transit employee access cards.
• Provide assistance to the Operations Division clerical team.

Your education and qualifications include:

• Provide assistance to the Operations Division clerical team.

• Two (2) years of front-line experience providing respectful and inclusive customer service to employees and/or the public via in-person, phone and email.

• One (1) year of experience providing clerical and administrative support in an office environment to various stakeholders including senior management.

• Experience working with confidential and sensitive information (i.e. PHIA, FIPPA).

• Knowledge of Transit policies and procedures as they relate to the ATU shift and day off system is preferred.

• Proficient with Transit’s intraOp Computer System is preferred.

• Strong interpersonal skills with the ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, and the public.

• Ability to type accurately at 20 w.p.m.

• Ability to problem solve and work independently.

• Effective written communication skills.

• Effective verbal communication skills.

• Organizational and time management skills, including the ability to prioritize work efficiently and ensure deadlines are met.

• Basic proficiency using Microsoft Office Suite including Word, Excel, Outlook and Teams with the ability to learn new software’s (i.e. IntraOp, PeopleSoft HR).

French bilingual.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
• The successful candidate will be required to undergo and pass a French language assessment.