We are seeking an experienced and collaborative Human Resources Manager to lead and support all aspects of Urban Impact’s HR function. This role is responsible for developing and implementing HR strategies, policies, and programs that ensure organizational alignment with Urban Impact’s brand values, promoting a collaborative and mission-driven environment.

The HR Manager will act as a trusted advisor to leadership and employees, ensuring alignment with British Columbia employment legislation, promoting best practices in people management, and supporting organizational growth. This is a role for someone who knows their craft, enjoys rolling up their sleeves, and thrives in a fast-paced, values-driven environment. You will shape how we attract, support, develop, and retain great people.

Key Responsibilities

Strategic HR Leadership

• Providing strategic HR guidance to leadership to support organizational goals and workforce planning.

• Developing and implementing HR strategies, policies, and programs that align with company values and operational needs.

• Partnering with management to support change management initiatives and organizational development.

Employee Relations & Workplace Culture

• Serving as a trusted advisor to managers and employees on workplace matters including performance management, conflict resolution, and disciplinary actions.

• Promoting a positive workplace culture built on respect, inclusion, and engagement.

• Conducting workplace investigations when required and ensuring fair and consistent outcomes.

• Supporting initiatives that strengthen employee engagement, retention, and development.

Recruitment & Talent Management

• Supporting full-cycle recruitment including job postings, screening, interviewing, and onboarding.

• Supporting employee development initiatives including training, coaching, and performance management programs.

• Working with leadership to identify talent needs and develop succession planning strategies.

Policy Development & Compliance

• Ensuring compliance with BC employment legislation, including the Employment Standards Act, Human Rights legislation, and occupational health and safety requirements.

• Developing, updating, and implementing HR policies, procedures, and employee handbook materials.

• Maintaining accurate employee records and ensuring HR practices follow privacy and documentation standards.

• Designing people programs that add value

• Being a steward of our culture and values as we grow

Compensation, Rewards & HR Programs

• Managing compensation frameworks, benchmarking, and pay increases

• Ensuring pay practices are fair, competitive, and aligned with business requirements

• Assessing compensation position in the market by benchmarking against industry standards.

• Analyzing employee performance and morale trends using the company’s established evaluation cadence and HR software tools.

Health, Safety & Workplace Wellbeing

• Collaborating with the Safety team to promote safe work practices and support workplace safety initiatives.

• Supporting the Joint Health & Safety Committee and assisting with policy implementation and compliance.

HR Operations & Reporting

• Creating and maintaining HR metrics and providing insights to leadership on workforce trends such as turnover, engagement, and recruitment.

• Continuously evaluating and improving HR processes and programs.

• Maintaining accurate HR systems, records and documentation in accordance with company policies and legal requirements

Onboarding

• Driving a high-impact onboarding process to quickly engage new employees and ensure their success and retention.

Communication

• Fostering open communication channels, incorporating employee feedback and insights.

Performance Management

• Working with CEO and managers to support the employee performance management process.

Employee Engagement

• Working with CEO and managers to elevate employee engagement levels and reward good work,

• Developing and maintaining productive relationships with managers, staff and peers.

Qualifications & Experience

• Minimum 5 years of progressive Human Resources experience, preferably in generalist, senior HR / People & Culture role.

• Bachelor’s degree in Human Resources

• CPHR (Chartered Professional in Human Resources) designation or candidacy is considered an asset.

• Strong knowledge of British Columbia employment legislation and HR best practices.

• Experience with HRIS platforms is considered as asset.

• Demonstrated experience in employee relations, recruitment, performance management, and policy development.

• Experience conducting workplace investigations is an asset.

• Strong interpersonal and communication skills with the ability to build relationships at all levels of the organization.

• Proven ability to handle sensitive and confidential information with professionalism.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Union experience considered an asset

Key Competencies

• Strategic thinking and problem-solving

• Self-starter

• Leadership and influence

• Conflict resolution and negotiation

• Emotional intelligence and discretion

• Organizational and time management

• Strong communication and coaching abilities

What We Offer

• We offer a superior compensation package including:

• Competitive starting hourly rate

• Pay enhancer after probation and for air brake endorsement

• Performance bonus

• Profit Sharing after one year of service

• RRSP matching

• Enhanced Health Benefits plan including Medical and Dental coverage

• New Health Savings Account

• Incentives for workplace wellness and health

• And even an incentive for getting to work in an environmentally friendly way

About Urban Impact

Urban Impact is a dynamic workplace with a culture that values and promotes learning opportunities. We promote within and have a referral bonus program. We are a close-knit group, all motivated to work diligently to meet the high expectations of our customers. We strive to make the company a rewarding place to work, where employees feel that they are doing meaningful work and their contributions make a difference. We offer an exciting, motivating and challenging team environment to fully develop your individual potential. To support continuing growth, we are looking for people with ideas, people who make a difference and are focused on being the best.

We would like to thank you for your interest in Urban Impact. Please note that only the short-listed candidates will be contacted.