Job Description Toast is recruiting on behalf of a global law firm for a Solution Analyst to join their Integrations & Development team within Enterprise Applications. Reporting to the Team Lead and working alongside a distributed group of skilled Solution Analysts, this position offers the opportunity to design and implement meaningful technical solutions in support of enterprise goals. This role is ideal for someone who enjoys translating business needs into scalable, impactful systems, and thrives in a collaborative, detail-oriented environment.

Responsibilities

• Analyze business requirements and translate them into detailed, actionable technical specifications.
• Design, develop, and integrate new and existing systems in alignment with strategic business goals.
• Collaborate with cross-functional stakeholders to gather input and ensure seamless solution delivery.
• Evaluate and recommend software solutions and perform hands-on development using modern technologies.
• Troubleshoot and resolve system issues, ensuring high reliability and user satisfaction.
• Maintain detailed documentation for system configurations, workflows, and procedures.
• Conduct training for end users and contribute to knowledge sharing through knowledgebase articles and runbooks.
• Participate in post-patch testing, system upgrades, and after-hours support as required.
• Adhere to ITSM processes including change management, incident resolution, and root cause analysis.
• Ensure all solutions comply with technical governance and security standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or an equivalent combination of education and experience.

• 5+ years of experience in IT with a background in development, integration, or database administration.

• Proficiency in:

• .NET (C#)

• PowerShell

• Microsoft SQL Server (including SSRS, SSIS)

• Microsoft Power Platform (Power BI, Power Apps, Power Automate)

• Automation tools (RPA or test automation)

• SharePoint, HTML, JavaScript

• Strong ability to explain complex technical concepts to non-technical audiences.

• Experience with legal industry platforms (document, practice, knowledge, or case management) is an asset.

• Excellent communication and documentation skills in English; French bilingualism is an asset.

• ITIL Foundation certification.

• Willingness to support non-standard hours for upgrades and support tasks.

• Strong sense of accountability, attention to detail, and the ability to work both independently and collaboratively.

Benefits

• Flexible remote work environment tailored for a healthy work-life balance.
• Inclusive and supportive team culture that values diverse experiences and perspectives.
• Professional development opportunities and access to emerging technologies.
• Comprehensive health and wellness benefits.
• Commitment to fostering a workplace where women in tech can thrive, grow, and lead.
• Application Review

Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!

• Vetting Call

If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.

• Profile Creation

Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.

• Client Submission

After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.