IT Manager – Facilities and Building Operations

Location: 11738 Kingsway Avenue, Edmonton, AB

Closing Date: Until Suitable Candidate is Found

Position Status: Full time (40 hours/week), Permanent

Reporting to the Director of Facilities and Building Operations (FBO), the IT Manager will be committed to enhancing the Otipemisiwak Metis Governments data management and systems processes. The IT Manager will be responsible for overseeing the organization’s overall technological environment, including the management of third-party IT vendors, to ensure reliable, secure, and efficient operations across all systems. This role will take a comprehensive, systems-wide approach to technology by aligning IT services, infrastructure, and digital tools with the evolving needs of the Otipemisiwak Métis Government. The IT Manager will ensure that new software and systems are strategically evaluated, integrated, and optimized across all departments, overseeing implementation, customization, staff training, and ongoing support. The successful candidate will have experience with system installation and configuration, user training, and project and change management, and will have excellent analytical, written, and oral skills, and have strong relationship building abilities.

Key Responsibilities

• Oversee 3rd party IT vendors to ensure day to day IT operations meet organizational needs.

• Develop and implement systems strategies in alignment with the Otipemisiwak Metis Government’s initiatives and programs.

• Ensure that new software and systems are strategically evaluated, integrated, and optimized across all Otipemisiwak Métis government departments.

• Work closely with the Otipemisiwak Metis Government leaders to understand system needs and develop solutions to improve productivity.

• Stay up to date with emerging technologies and trends to recommend innovative improvements to business operations. When applicable, facilitate transitions to new systems.

• Develop and deliver comprehensive training programs to end-users on new system features and functionalities.

• Troubleshoot staff systems requests, including but not limited to account or general systems issues.

• Lead or support systems projects, from initial concept through to successful completion.

• Ensure projects are completed on time and within scope of directives.

• Implement and manage systems security protocols, policies, and procedures to safeguard the company's data and infrastructure.

• Assist in staffing responsibilities and supervisory duties including hiring and training staff, assigning job duties, and developing and overseeing staff work plans, as required.

• Communicate and collaborate effectively with FBO management and Senior Leadership.

• Other duties as required or assigned.

Skills & Competencies

• Proficient in Microsoft Office programs (Azure, Exchange, Office 365, Teams, SharePoint, Asana, OneDrive, desktop, server operations and administration).

• Hands-on experience with hardware configuration, and troubleshooting.

• Proven experience in developing and implementing programs, including planning and facilitating training and presentations.

• Recognized strength in leading and engaging teams, creating a culture that promotes development of individual and organizational capacity.

• Exceptional strategic planning skills, including an ability to establish short- and long-term plans to meet key objectives of projects/initiatives.

• Excellent analytical and critical thinking skills with the ability to identify issues and implement creative and strategic solutions to overcome problems.

• Self-motivated and demonstrated initiative in identifying and addressing operational deficiencies, process gaps, or other possible improvements to operations.

• Flexible and adaptable with an ability to thrive in a dynamic and changing environment.

• Ability to work under pressure and handle tense and stressful situations.

• Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.

• Exceptional attention to detail.

• Exceptional project management and coordination skills with the ability to manage budgeting, scheduling, and resource allocation.

• Exceptional verbal, written, and interpersonal communication skills, with an ability to produce professional documents, reports, and presentations.

• Proven track record of building collaborative partnerships with a variety of internal and external stakeholders.

• Strong sense of ethics, professionalism, and political and cultural sensitivity.

• Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemisiwak Métis Government is an asset.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Two (2) years’ experience working as a Business Analyst, IT Project Manager, or in a related field.

• Proven experience in managing the full lifecycle of software and system implementations including installation, user training, and troubleshooting.

• Foundational understanding of IT infrastructure, including server environments, network principles, and systems administration concepts.

• Indigenous Awareness Training is an asset.

Other Requirements

• The position will be based in Edmonton.

• Ability to work a regular schedule from Monday – Friday, 8:30 AM – 4:30 PM, with occasional evenings and weekends as required.

• Some travel within Alberta is a requirement. Additional less frequent out-of-province travel may also occur, with notice.

• Must have a driver’s license and an operational vehicle.

• Clear Vulnerable Sector Police Information Check with renewal every two years is required.

• Clear Child Intervention Record Check with renewal every two years is required.

What We Offer

• An opportunity to work for Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.

• An opportunity to learn about Métis culture, history, and art.

• Personal development & career opportunities.

• A comprehensive benefit package and employer contributions to Pension Plan.

• Generous time off policies.

Métis applicants are encouraged to apply. Apply online at http://albertametis.com/careers/

The Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.