Job Type: Full Time, 6-Month Contract
Function: Business Strategy & Innovation
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE:

As the Program Manager, Strategy Operations, you'll drive key leadership priorities and play a pivotal role in shaping cross-functional initiatives. In this role, you'll maintain a comprehensive view of company activities, empower leadership forums to make impactful decisions, and champion consistent follow-up to resolve outstanding issues. You'll spot process inefficiencies and proactively recommend improvements, all while providing essential operational support that enables the Strategy function to lead planning, spark idea development, and deliver successful implementation.

WHAT YOU'LL DO:

Enterprise Visibility

• Maintain a single, unified tracker for initiatives, questions, issues, risks, dependencies, and owners across all functions (Retail, dotCA, Merchandising, Marketing, Planning, Finance, Operations, & HR)

• Flag overlaps, interdependencies, and capacity risks to the relevant leaders

• Provide structured updates to leadership on what is active, blocked, or needs their decision

Leadership Forums and Cascades

• Plan and run leadership seminars, offsites, quarterly reviews, visits from global/regional teams, and cascades to the Leadership Community
• Own agendas, pre-reads, logistics, timekeeping, and documentation
• Facilitate discussions to ensure equal voice, clear decisions, and assigned next steps
• Capture and route Leadership Community feedback upward and integrate Sales/Analytics inputs into cascades

Execution and Closure

• Translate leadership direction into actionable roadmaps, defining clear ownership, timelines, and success metrics. Maintain trackers, calendars, and decision logs to ensure accountability and transparency across all strategic priorities
• Proactively monitor progress and follow up with stakeholders until items are resolved; escalate when impact thresholds are met
• Ensure no commitments remain incomplete or unshipped

Documentation and Communication Standards

• Establish and maintain standards for the creation of accurate reports, decision notes, trackers, and progress updates that provide senior leadership with a clear and concise understanding of strategic performance
• Summarize complex discussions into concise, data-driven narratives that enable informed decision-making at the leadership level Enforce presentation standards and story spine (Context Stakes Insight Implication- Ask) for all decks submitted to leadership

Optimization and Continuous Improvement

• Conduct in-depth assessments of existing processesto identify inefficiencies, redundancies, and communication gaps that hinder strategic execution. Propose and implement improvements to project management practices, forums, and reporting, driving significant gains in efficiency and effectiveness.
• Champion optimization governance to support cross-functional collaboration across the business; lead organizational changes to positively reducing organizational workload

WHAT YOU’LL BRING:

• 5–8 years of experience in program management, business operations, or strategy execution

• Proven ability to drive initiatives from discussion to closure on time and to standard

• Experience running executive-level meetings and forums with clear outcomes

• Strong project management skills in tracking, follow-through, and stakeholder management and accountability

• Clear written and verbal communication; ability to summarize complex inputs into concise outputs

• Expertise in streamlining processes to enhance operational efficiency

• Proficiency with project management and reporting tools (e.g., PowerPoint, Excel, Smartsheet, Asana, Jira)

• PMP, Agile, or related certification considered an asset

#FSCHIRING

WHY YOU'LL LOVE WORKING HERE:

• You’ll be part of a unique culture and family of passionate and inspiring individuals
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more
• Benefits you can mix and match, depending on your needs
• Employee Assistance Program services for those times you need extra support
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, company-wide shutdown week in December, and flexibility to support work-life balance
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.