Pay:$22/hour

Insight Global is seeking Operations Associates to support one of Canada’s largest financial institutions with a newly established CTI team focused on transfers-in activities. The successful candidates will be detail-oriented, quick learners, and strong communicators who are comfortable working in a fast-paced operations environment. This is primarily remote, with the expectation that resources are local to the client’s district/commutable area in case occasional in-office training or coverage is required.

• Review and validate incoming documentation related to transfers-in
• Prepare and send required documentation to other financial institutions (FIs)
• Conduct follow-ups and outreach, including calling financial institutions as needed
• Complete internal operational entries and updates across multiple systems
• Maintain accurate tracking and documentation to support day-to-day workflow
• Communicate clearly and proactively with the team/manager regarding work status, updates, and any issues

Required Skills & Experience

• Prior experience in a financial operations environment (bank/credit union/financial institution preferred)
• Exposure to transfers, back-office processing, documentation review, or similar operational workflows is a strong asset
• Strong attention to detail and accuracy
• Ability to learn quickly and be receptive to coaching/training
• Strong written and verbal communication skills
• Solid computer proficiency; able to work confidently across multiple systems/tools
• Basic Excel skills (used mainly for tracking; advanced skills like pivots/VLOOKUP are a plus but not required)

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.