Job Description Under the general direction of the Regional Manager, Sales & Catering , this is a 12-month contract position. The Sales and Catering Coordinator will be responsible for the full cycle of event sales and coordination, from initial inquiry to post-event follow-up, ensuring the flawless execution of all catering and banquet functions. This role will support Great Canadian Casino Vancouver and also provide essential support to Elements Casino Surrey . The Coordinator will cultivate strong relationships with clients, collaborate with various on-site operational departments, and uphold the company's high standards for service and safety.

Key Accountabilities Sales and Client Management

• Actively solicit and secure new business through proactive sales efforts, including cold calling, networking, and direct mail campaigns.
• Serve as the primary point of contact for all catering inquiries, responding promptly and professionally to all potential and existing clients.
• Conduct site tours and presentations to showcase facilities and services to prospective clients.
• Develop customized proposals, menus, and contracts that align with client needs and maximize profitability.
• Maintain accurate and detailed records of all client interactions, event details, orders, payments, and expenses.

Event Planning and Execution

• Plan and coordinate pre-event meetings with all relevant stakeholders, including food and beverage, banquets, and site operations.
• Create, distribute, and manage the Banquet Event Order (BEO) for each event, ensuring all details are accurate and communicated clearly.
• Supervise all aspects of event setup, execution, and teardown, conducting inspections before, during, and after events to guarantee quality standards.
• Liaise and communicate effectively with all operational departments to ensure a seamless and coordinated delivery of services.
• Respond to and resolve guest issues and concerns promptly and efficiently to ensure a positive experience.

Reporting and Administration

• Compile and distribute departmental reports, including sales forecasts, post-event summaries, and revenue analysis.
• Maintain and update client databases and sales records using designated software (e.g., Tripleseat).
• Assist with the development and implementation of sales and marketing initiatives.
• Follow up with guests after each event to complete a quality report and solicit feedback for continuous improvement and future bookings.
• Perform other duties as assigned or directed

Education And Qualifications

• Post-Secondary diploma or degree in Hospitality or Hotel Management is a strong asset.
• Minimum of 2 years of experience in a sales and catering role, preferably in a hotel or casino environment.
• Demonstrated experience with Tripleseat is required; experience with Squirrel is an asset.
• Serving it Right certification is mandatory.
• Proven ability to deliver exceptional internal and external customer service.
• Strong computer literacy, including proficiency in MS Office Suite.
• Must be able to obtain and maintain a Gaming License successfully.

Work Environment and Physical Demands

• This is a regular office environment, but non-traditional work hours, including evenings, weekends, and holidays, will be required to accommodate events.
• Some travel will be required between the two properties and to industry events.

The role involves periods of standing and walking, as well as the ability to lift and move up to 20 lbs.

Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 23 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!