About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world. As we continue to grow the company into a global champion, digital is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated, strong, highly skilled Scrum Master to build and guide our project teams in our IT Customer Digital Development group. The ideal candidate is responsible for bringing together the business and technical aspects of any given solution. The successful individual must be customer journey centric and have a passion for the travel industry.
This role will report to the Manager, Application Development
Responsibilities:
- Lead and coach multiple Agile teams delivering digital application development projects on cloud technologies, acting as a servant-leader and providing guidance on Agile methodologies, best practices, and industry-specific requirements.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Agile principles and fostering a collaborative team environment.
- Support product owners and stakeholders in backlog refinement and prioritisation, ensuring alignment between delivery teams and business objectives while maintaining regulatory compliance.
- Identify, track, and remove impediments and risks, keeping teams unblocked and enabling consistent delivery of incremental value.
- Coordinate across multiple Agile teams through Scrum of Scrums or scaled practices, managing interdependencies and shared risks to ensure cohesive delivery.
- Collaborate with Architecture, DevOps, QA, and Infrastructure to support seamless integration of cloud technologies across the software development lifecycle.
- Track and communicate delivery metrics — including velocity, burn-down, and sprint progress — providing transparent updates to stakeholders and leadership.
- Drive continuous improvement by facilitating retrospectives and implementing process enhancements that strengthen team performance.
- Mentor and coach team members on Agile practices, fostering innovation, psychological safety, and shared accountability.
- Apply knowledge of aviation or airline sector considerations to anticipate risks and adapt Agile practices to the industry context.
Qualifications
- Bachelor’s degree in computer science, engineering, IT and or information systems
- 3+ years of Scrum Master experience and overall 8+ years of experience in IT/Software development.
- Certified Scrum Master (CSM), Professional Scrum Master (PSM) certification and/or PMP certification an asset
- Thorough understanding of Agile software development methodologies, values, and practices.
- Experience with Scale Agile Framework (SAFe) is an asset
- Thorough understanding of Agile & Waterfall software development methodologies
- Experience with SDLC tools like JIRA, and Confluence an asset
- Must have exceptional communication, facilitation, and time management skills
- Experience working in complex, multi-project, multi-vendor, and multi-team environments
- Creative, resourceful, and innovative at tackling complex challenges and resolving problems
- Airline or travel industry experience a plus, but not required.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Note: If the selected candidate does not meet the required qualifications for the role, they may be considered for another opportunity that fits their profile and interests.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
Similar jobs you might like
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world. As we continue to grow the company into a global champion, digital is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated, strong, highly skilled Scrum Master to build and guide our project teams in our IT Customer Digital Development group. The ideal candidate is responsible for bringing together the business and technical aspects of any given solution. The successful individual must be customer journey centric and have a passion for the travel industry.
This role will report to the Manager, Application Development
Responsibilities:
- Lead and coach multiple Agile teams delivering digital application development projects on cloud technologies, acting as a servant-leader and providing guidance on Agile methodologies, best practices, and industry-specific requirements.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Agile principles and fostering a collaborative team environment.
- Support product owners and stakeholders in backlog refinement and prioritisation, ensuring alignment between delivery teams and business objectives while maintaining regulatory compliance.
- Identify, track, and remove impediments and risks, keeping teams unblocked and enabling consistent delivery of incremental value.
- Coordinate across multiple Agile teams through Scrum of Scrums or scaled practices, managing interdependencies and shared risks to ensure cohesive delivery.
- Collaborate with Architecture, DevOps, QA, and Infrastructure to support seamless integration of cloud technologies across the software development lifecycle.
- Track and communicate delivery metrics — including velocity, burn-down, and sprint progress — providing transparent updates to stakeholders and leadership.
- Drive continuous improvement by facilitating retrospectives and implementing process enhancements that strengthen team performance.
- Mentor and coach team members on Agile practices, fostering innovation, psychological safety, and shared accountability.
- Apply knowledge of aviation or airline sector considerations to anticipate risks and adapt Agile practices to the industry context.
Qualifications
- Bachelor’s degree in computer science, engineering, IT and or information systems
- 3+ years of Scrum Master experience and overall 8+ years of experience in IT/Software development.
- Certified Scrum Master (CSM), Professional Scrum Master (PSM) certification and/or PMP certification an asset
- Thorough understanding of Agile software development methodologies, values, and practices.
- Experience with Scale Agile Framework (SAFe) is an asset
- Thorough understanding of Agile & Waterfall software development methodologies
- Experience with SDLC tools like JIRA, and Confluence an asset
- Must have exceptional communication, facilitation, and time management skills
- Experience working in complex, multi-project, multi-vendor, and multi-team environments
- Creative, resourceful, and innovative at tackling complex challenges and resolving problems
- Airline or travel industry experience a plus, but not required.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Note: If the selected candidate does not meet the required qualifications for the role, they may be considered for another opportunity that fits their profile and interests.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.