About the role
About Us:
At Beanfield, we’re not just building networks, we’re building communities. We’re dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We’ve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.
We are Challengers, leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.
We are United, operating as one team, where everyone's ideas are valued.
We Care, prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.
Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.
Availability:
- Status: Fixed Term Contract (12 Months)
- Location: Toronto, ON or Montreal, QC
- Hours: 40 hours
Position Summary:
The Collections Analyst is responsible for managing a dedicated list of commercial customers within the collections team. Working closely with colleagues, sales, and internal departments, this role ensures timely payment of assigned accounts, resolves billing issues, and supports overall team efforts to minimize delinquency while maintaining positive customer relationships.
Roles & Responsibilities:
- Manage a dedicated portfolio of customer accounts, prioritizing collection activities in coordination with the team.
- Contact assigned customers to follow up on overdue invoices, negotiate payment terms, and resolve disputes.
- Apply and reconcile payments accurately across assigned accounts.
- Investigate and resolve billing discrepancies in collaboration with billing, sales, and customer service teams.
- Escalate high-risk accounts to management with recommendations for action.
- Maintain accurate records of collection activities and outcomes for assigned customers.
- Contribute to team reporting on aging, performance, and collection results.
- Collaborate with team members to identify and implement process improvements.
- Ensure compliance with company policies, industry regulations, and applicable laws.
Skills & Qualifications:
- Experience in collections, customer service, account management, or other customer-facing roles.
- Proven ability to handle difficult conversations with professionalism and diplomacy.
- Strong communication, negotiation, and relationship-building skills.
- Experience managing a dedicated list of accounts and following up on outstanding balances.
- Proficiency with Microsoft Office (Excel, Outlook, Word); experience with billing systems is an asset.
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Attention to detail and accuracy in documenting customer interactions and outcomes.
- Team-oriented with the ability to work independently in a fast-paced environment.
At Beanfield, we are proud to be an equal-opportunity employer.
We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at recruitment@beanfield.com.
Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.
Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com*. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.*
About Beanfield MetroConnect
Founded over 30 years ago, Beanfield has always strived to provide a true alternative to the 'big' guys in Toronto. This starts with owning and operating our own network. No piggybacking here. Our team provides exceptional customer service and truly puts the customer first. With over 3000 (and growing) residential and commercial buildings serviced by Beanfield, we know what our customers deserve from a service provider, and we deliver.
WHAT WE HAVE TO OFFER:
A rewarding role with opportunities to see yourself and the company grow. A lively company culture including regular social events, and a casual dress code. A grocery-stocked kitchen, and monthly staff lunches provided by local businesses. Company-paid training, and continued education allowance. A comprehensive and competitive benefits program, including Health & Dental Coverage, Travel Insurance, our Taxable/Lifestyle Spending Account, a Health Care Spending Account, a monthly phone allowance, and an Employee Assistance Program. (All of our benefits come with no premiums or deductions to our employees!). Opportunities to give back to our community through numerous fundraisers and charitable events. Did we mention our office is dog friendly? Our Chief Snuggle Officer, Beans, can't wait to work with you!
About the role
About Us:
At Beanfield, we’re not just building networks, we’re building communities. We’re dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We’ve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.
We are Challengers, leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.
We are United, operating as one team, where everyone's ideas are valued.
We Care, prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.
Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.
Availability:
- Status: Fixed Term Contract (12 Months)
- Location: Toronto, ON or Montreal, QC
- Hours: 40 hours
Position Summary:
The Collections Analyst is responsible for managing a dedicated list of commercial customers within the collections team. Working closely with colleagues, sales, and internal departments, this role ensures timely payment of assigned accounts, resolves billing issues, and supports overall team efforts to minimize delinquency while maintaining positive customer relationships.
Roles & Responsibilities:
- Manage a dedicated portfolio of customer accounts, prioritizing collection activities in coordination with the team.
- Contact assigned customers to follow up on overdue invoices, negotiate payment terms, and resolve disputes.
- Apply and reconcile payments accurately across assigned accounts.
- Investigate and resolve billing discrepancies in collaboration with billing, sales, and customer service teams.
- Escalate high-risk accounts to management with recommendations for action.
- Maintain accurate records of collection activities and outcomes for assigned customers.
- Contribute to team reporting on aging, performance, and collection results.
- Collaborate with team members to identify and implement process improvements.
- Ensure compliance with company policies, industry regulations, and applicable laws.
Skills & Qualifications:
- Experience in collections, customer service, account management, or other customer-facing roles.
- Proven ability to handle difficult conversations with professionalism and diplomacy.
- Strong communication, negotiation, and relationship-building skills.
- Experience managing a dedicated list of accounts and following up on outstanding balances.
- Proficiency with Microsoft Office (Excel, Outlook, Word); experience with billing systems is an asset.
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Attention to detail and accuracy in documenting customer interactions and outcomes.
- Team-oriented with the ability to work independently in a fast-paced environment.
At Beanfield, we are proud to be an equal-opportunity employer.
We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at recruitment@beanfield.com.
Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.
Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com*. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.*
About Beanfield MetroConnect
Founded over 30 years ago, Beanfield has always strived to provide a true alternative to the 'big' guys in Toronto. This starts with owning and operating our own network. No piggybacking here. Our team provides exceptional customer service and truly puts the customer first. With over 3000 (and growing) residential and commercial buildings serviced by Beanfield, we know what our customers deserve from a service provider, and we deliver.
WHAT WE HAVE TO OFFER:
A rewarding role with opportunities to see yourself and the company grow. A lively company culture including regular social events, and a casual dress code. A grocery-stocked kitchen, and monthly staff lunches provided by local businesses. Company-paid training, and continued education allowance. A comprehensive and competitive benefits program, including Health & Dental Coverage, Travel Insurance, our Taxable/Lifestyle Spending Account, a Health Care Spending Account, a monthly phone allowance, and an Employee Assistance Program. (All of our benefits come with no premiums or deductions to our employees!). Opportunities to give back to our community through numerous fundraisers and charitable events. Did we mention our office is dog friendly? Our Chief Snuggle Officer, Beans, can't wait to work with you!