At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.

As part of a team of over 950 dedicated employees, you’ll join a vibrant, guest‑focused community where hospitality, entertainment, and service excellence come together. We are looking for warm, enthusiastic, self‑starting individuals who bring genuine hospitality to every conversation.

As a Doorperson, you are the first impression of River Rock Casino Resort—setting the tone for every guest’s experience the moment they arrive. Your warm welcome, attentive presence, and polished professionalism create an atmosphere of ease, comfort, and genuine hospitality. Whether you’re opening doors, greeting guests by name, coordinating transportation, or supporting smooth guest flow at the entrance, you play a vital role in shaping a memorable stay.

Your ability to anticipate needs, maintain a poised presence, and deliver seamless service ensures every guest feels valued from the moment they step onto the property.

       Key Responsibilities

• Guest Welcome & Arrival Experience — Create an exceptional first impression by greeting guests warmly, opening doors, and offering immediate assistance with professionalism and care.
• Entrance Presence & Flow — Maintain an organized, welcoming, and safe entrance area while managing guest flow during busy periods.
• Luggage Support — Assist with luggage handling when needed, ensuring items are managed safely and efficiently.
• Transportation Coordination — Arrange taxis, rideshare pickups, shuttle services, and other transportation needs promptly and courteously.
• Guest Information Support — Provide knowledgeable recommendations about River Rock’s amenities, dining, entertainment, and casino offerings.
• Security Awareness — Maintain awareness of guest activity at the entrance, supporting safety, access control, and overall property security.
• Weather Assistance — Offer umbrellas, assist guests during inclement weather, and ensure walkways remain safe and accessible.
• Department Collaboration — Work closely with Bell Services, Valet, Front Desk, and Security to support a seamless guest experience.
• Relationship Building — Build rapport with guests and colleagues, contributing to a warm, service‑driven environment.
• Safety & Compliance — Follow all safety protocols, licensing requirements, and health and security standards.
• Additional Duties — Support other operational needs as assigned to enhance guest satisfaction and overall service excellence

      Qualifications

• Guest Service Experience — Previous experience in hospitality, customer service, or a guest‑facing role is preferred; a genuine passion for helping others is essential.
• Scheduling Flexibility — Must be available for a flexible schedule including evenings, weekends, and holidays.
• Physical Capability — Ability to stand for extended periods and assist with luggage handling when required.
• Communication Skills — Strong English communication skills; additional languages are an asset.
• Hospitality Knowledge — Education or training in hospitality is an asset.
• Hotel or Resort Experience — Experience working in a hotel, resort, or similar environment is an advantage.
• Security Awareness — Comfort working in a high‑traffic environment with strong situational awareness.
• Criminal Record Check — Ability to clear a criminal record check.

Work Environment Considerations

Standing for extended periods and supporting the operation during non‑traditional hours, including evenings, weekends, and holidays, as part of delivering exceptional guest experiences.

Comprehensive Benefits

 Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:

• Extended health and dental coverage
• Company pension plan with matching contributions
• Employee and family assistance programs
• Paid time off 

Exclusive Staff Perks

Team members enjoy a variety of discounts across the resort, including:

• Dining discounts, including at Gordon Ramsay Steak
• Hotel discounts

Easy, Reliable Commuting

With direct access to Bridgeport SkyTrain Station, commuting is convenient whether you’re coming from Richmond, Vancouver, Burnaby, New Westminster, or Surrey.

If you’re passionate about hospitality and thrive in a vibrant, fast‑paced setting, this is your opportunity to grow your career with a resort known for excellence.