Shop Support Manager
Top Benefits
About the role
Job Title: Shop Support Manager (Field Operations) GTA - Remote
Tommy Gun’s is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. We’re growing fast, and we’re looking for someone who wants to grow with it.
This is not a sit-behind-a-desk role. You’ll be in shops, working with franchisees, solving real problems, and driving results where it actually matters.
If you’re the type of person who:
- Takes initiative without being asked
- Moves fast and figures things out
- Builds relationships quickly
- Wants to own outcomes, not just tasks
Keep reading.
What you’ll actually do
This role is about execution.
- Work directly with Business Owners to improve shop performance
- Get into locations regularly, build trust, and influence behaviour
- Identify gaps in operations, service, and sales, then fix them
- Drive revenue through better execution of the model (service, retail, experience)
- Hold people accountable without damaging relationships
- Support rollout of new programs and initiatives
- Use data (NPS, sales, KPIs) to guide decisions and action
- NPS is a core driver of growth and guest loyalty in our system
What success looks like
- Shops run tighter, cleaner, and more consistently
- Sales improve through better execution, not just traffic
- Business Owners trust you and actually listen to you
- You become the go-to person in your region
Who this is for
This is not a “wait for direction” role.
You’ll do well if you:
- Are early in your career but hungry to grow fast
- Have strong people instincts and aren’t afraid of tough conversations
- Can walk into a shop and immediately see what’s broken
- Take ownership without needing constant oversight
- Like being in the field more than behind a desk
Experience
- 2–5 years in retail, hospitality, or service-based operations
- Multi-unit experience is a bonus, not required
- Strong communication and relationship-building skills
- Comfortable with travel across the GTA and eastern Canada
Why this role is different
- You’ll work directly with operators and see the impact of your work
- You’ll learn how a franchise system actually runs
- You’ll have a clear path to grow into more senior roles
- You won’t be stuck in meetings all day
Comp & details
- Salary: ~$65,000
- Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BC
- Health benefits, RRSP matching, and product perks
Not the right fit? Search for Shop Support Manager jobs in Toronto
About Tommy Gun's Original Barbershop
Tommy Gun's is a Canadian-based barbershop and grooming establishment known for its commitment to providing a unique and exceptional grooming experience. Founded in 2009 by Ken Fisher, Tommy Gun's has evolved into a global brand with a presence in Australia, New Zealand, the USA, and Canada.
In 1988, Ken Fisher laid the foundation for the thriving Tommy Gun's franchise network. Drawing from his industry expertise, Fisher spearheaded the creation of Tommy Gun's Original Barbershop in 2009. Dissatisfied with conventional barbershop experiences, Fisher aimed to revolutionize the industry by introducing unparalleled customer service within a laid-back and welcoming environment.
Within five years, Tommy Gun’s celebrated its 1 millionth cut, and in 2014, it expanded globally with its debut location in Brisbane, Australia. Fast forward to 2024, Tommy Gun’s has marked its 10 millionth cut and operates over 100 locations worldwide. The brand's evolution is fueled by the dedication and collaboration of Ken Fisher's son and son-in-law, Keenan Fisher and Cory Anderson.
Tommy Gun's is not just about haircuts; it's about crafting an experience for a "Fresh Cut Feeling, Every Guest Every Time." Rooted in modern male grooming, the barbershop combines traditional charm with modern amenities. Grooming is seen as an art form, and each service is an opportunity to provide a personalized experience, emphasizing precision and care. Tommy Gun's doesn't just sell haircuts; it sells confidence to each individual walking into a Tommy Gun’s Barbershop. We don't believe in appointments. Simply show up, check yourself in and spend the waiting time the way you want - watch the game, browse our product range, polish up on your arcade skills or take a walk - we'll text you when you're up.
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Shop Support Manager
Top Benefits
About the role
Job Title: Shop Support Manager (Field Operations) GTA - Remote
Tommy Gun’s is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. We’re growing fast, and we’re looking for someone who wants to grow with it.
This is not a sit-behind-a-desk role. You’ll be in shops, working with franchisees, solving real problems, and driving results where it actually matters.
If you’re the type of person who:
- Takes initiative without being asked
- Moves fast and figures things out
- Builds relationships quickly
- Wants to own outcomes, not just tasks
Keep reading.
What you’ll actually do
This role is about execution.
- Work directly with Business Owners to improve shop performance
- Get into locations regularly, build trust, and influence behaviour
- Identify gaps in operations, service, and sales, then fix them
- Drive revenue through better execution of the model (service, retail, experience)
- Hold people accountable without damaging relationships
- Support rollout of new programs and initiatives
- Use data (NPS, sales, KPIs) to guide decisions and action
- NPS is a core driver of growth and guest loyalty in our system
What success looks like
- Shops run tighter, cleaner, and more consistently
- Sales improve through better execution, not just traffic
- Business Owners trust you and actually listen to you
- You become the go-to person in your region
Who this is for
This is not a “wait for direction” role.
You’ll do well if you:
- Are early in your career but hungry to grow fast
- Have strong people instincts and aren’t afraid of tough conversations
- Can walk into a shop and immediately see what’s broken
- Take ownership without needing constant oversight
- Like being in the field more than behind a desk
Experience
- 2–5 years in retail, hospitality, or service-based operations
- Multi-unit experience is a bonus, not required
- Strong communication and relationship-building skills
- Comfortable with travel across the GTA and eastern Canada
Why this role is different
- You’ll work directly with operators and see the impact of your work
- You’ll learn how a franchise system actually runs
- You’ll have a clear path to grow into more senior roles
- You won’t be stuck in meetings all day
Comp & details
- Salary: ~$65,000
- Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BC
- Health benefits, RRSP matching, and product perks
Not the right fit? Search for Shop Support Manager jobs in Toronto
About Tommy Gun's Original Barbershop
Tommy Gun's is a Canadian-based barbershop and grooming establishment known for its commitment to providing a unique and exceptional grooming experience. Founded in 2009 by Ken Fisher, Tommy Gun's has evolved into a global brand with a presence in Australia, New Zealand, the USA, and Canada.
In 1988, Ken Fisher laid the foundation for the thriving Tommy Gun's franchise network. Drawing from his industry expertise, Fisher spearheaded the creation of Tommy Gun's Original Barbershop in 2009. Dissatisfied with conventional barbershop experiences, Fisher aimed to revolutionize the industry by introducing unparalleled customer service within a laid-back and welcoming environment.
Within five years, Tommy Gun’s celebrated its 1 millionth cut, and in 2014, it expanded globally with its debut location in Brisbane, Australia. Fast forward to 2024, Tommy Gun’s has marked its 10 millionth cut and operates over 100 locations worldwide. The brand's evolution is fueled by the dedication and collaboration of Ken Fisher's son and son-in-law, Keenan Fisher and Cory Anderson.
Tommy Gun's is not just about haircuts; it's about crafting an experience for a "Fresh Cut Feeling, Every Guest Every Time." Rooted in modern male grooming, the barbershop combines traditional charm with modern amenities. Grooming is seen as an art form, and each service is an opportunity to provide a personalized experience, emphasizing precision and care. Tommy Gun's doesn't just sell haircuts; it sells confidence to each individual walking into a Tommy Gun’s Barbershop. We don't believe in appointments. Simply show up, check yourself in and spend the waiting time the way you want - watch the game, browse our product range, polish up on your arcade skills or take a walk - we'll text you when you're up.