Top Benefits
About the role
Summary Hexagon’s Manufacturing Intelligence division is seeking a Service Engineer in our Toronto, CA location.
At Hexagon's Manufacturing Intelligence division, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.
Why Join Us?
- Be part of a global leader in industrial intelligence.
- Work remotely and travel to customer sites across the region without having to fly across the country.
- Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
- Learn from a long-tenured existing team with deep product and customer experiences.
About The Role As a Field Service Engineer , you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies What You'll Do
- Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
- Provide technical expertise and training to customers on machine operation and upkeep.
- Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
- Work independently in a dynamic environment while delivering outstanding customer satisfaction.
- Accurately complete service reports and provide feedback to continuously improve our services.
- Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
- Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
- Technical degree (Tech School, Associate, or Bachelor's) in a discipline such as Electronics, Industrial Mechanics, or a related field.
- 1-3 years of experience in field service, equipment maintenance, industrial automation, or manufacturing environments.
- Alternatively, training and experience from a Military Technical School.
- Prior experience working with hand tools and basic electrical test equipment is essential.
- Microsoft operating system knowledge is required.
- Mechanical, electrical, and software troubleshooting skills are highly desired.
- Strong problem-solving skills and the ability to work independently.
- Comfortable lifting up to 75 lbs and traveling regularly within the territory and across Canada.
- Excellent communication and customer service skills.
- Prior experience with CMM machines or other industrial automation is a plus.
Physical Demands Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.
- Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
- Manual dexterity required for keyboard use, operating office equipment, grasping objects
- Regularly move around the customers’ worksites
- Regularly lift and/or move up to 75 pounds
- Specific vision abilities required include close vision, depth perception and adjust focus
- Frequently communicates with other employees and customers
Work Environment Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.
- Primarily visits customers’ worksites, with occasional visits to the office
- Equipment is kept clean, orderly, properly inspected for accurate functionality
- Noise levels are considered low to moderate
- If required, PPE will be provided
- Requires travel to customers’ worksites up to 100%
At Hexagon Manufacturing Intelligence , our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!
What We Offer At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!
What We Offer
- Competitive salary with 4% annual bonus
- Comprehensive healthcare benefits (medical, dental, vision), including health spending and personal spending accounts.
- RRSP with a generous employer contribution of 5%
- Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It is intended to be used as a guide to help employees work on appropriate company priorities.
This posting represents a current employment opportunity. In accordance with Ontario’s Pay Transparency legislation, we may use automated or digital tools to support parts of the recruitment process. Our use of AI does not replace human decision-making.
Hexagon is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from individuals with both visible and non-visible disabilities and are dedicated to providing an accessible and inclusive recruitment experience. Accommodations are available upon request for candidates participating in all stages of the hiring and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation, please contact Human Resources.
About Hexagon
Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Headquartered in Madison, Alabama, USA, our 2,400 employees are located on five continents and serve customers in over 80 countries.
Hexagon's Asset Lifecycle Intelligence division is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a global leader in sensor, software, and autonomous solutions whose technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.
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Top Benefits
About the role
Summary Hexagon’s Manufacturing Intelligence division is seeking a Service Engineer in our Toronto, CA location.
At Hexagon's Manufacturing Intelligence division, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.
Why Join Us?
- Be part of a global leader in industrial intelligence.
- Work remotely and travel to customer sites across the region without having to fly across the country.
- Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
- Learn from a long-tenured existing team with deep product and customer experiences.
About The Role As a Field Service Engineer , you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies What You'll Do
- Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
- Provide technical expertise and training to customers on machine operation and upkeep.
- Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
- Work independently in a dynamic environment while delivering outstanding customer satisfaction.
- Accurately complete service reports and provide feedback to continuously improve our services.
- Enjoy regional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
- Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.
Qualifications
- Technical degree (Tech School, Associate, or Bachelor's) in a discipline such as Electronics, Industrial Mechanics, or a related field.
- 1-3 years of experience in field service, equipment maintenance, industrial automation, or manufacturing environments.
- Alternatively, training and experience from a Military Technical School.
- Prior experience working with hand tools and basic electrical test equipment is essential.
- Microsoft operating system knowledge is required.
- Mechanical, electrical, and software troubleshooting skills are highly desired.
- Strong problem-solving skills and the ability to work independently.
- Comfortable lifting up to 75 lbs and traveling regularly within the territory and across Canada.
- Excellent communication and customer service skills.
- Prior experience with CMM machines or other industrial automation is a plus.
Physical Demands Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.
- Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
- Manual dexterity required for keyboard use, operating office equipment, grasping objects
- Regularly move around the customers’ worksites
- Regularly lift and/or move up to 75 pounds
- Specific vision abilities required include close vision, depth perception and adjust focus
- Frequently communicates with other employees and customers
Work Environment Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.
- Primarily visits customers’ worksites, with occasional visits to the office
- Equipment is kept clean, orderly, properly inspected for accurate functionality
- Noise levels are considered low to moderate
- If required, PPE will be provided
- Requires travel to customers’ worksites up to 100%
At Hexagon Manufacturing Intelligence , our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!
What We Offer At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!
What We Offer
- Competitive salary with 4% annual bonus
- Comprehensive healthcare benefits (medical, dental, vision), including health spending and personal spending accounts.
- RRSP with a generous employer contribution of 5%
- Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. It is intended to be used as a guide to help employees work on appropriate company priorities.
This posting represents a current employment opportunity. In accordance with Ontario’s Pay Transparency legislation, we may use automated or digital tools to support parts of the recruitment process. Our use of AI does not replace human decision-making.
Hexagon is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from individuals with both visible and non-visible disabilities and are dedicated to providing an accessible and inclusive recruitment experience. Accommodations are available upon request for candidates participating in all stages of the hiring and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation, please contact Human Resources.
About Hexagon
Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Headquartered in Madison, Alabama, USA, our 2,400 employees are located on five continents and serve customers in over 80 countries.
Hexagon's Asset Lifecycle Intelligence division is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a global leader in sensor, software, and autonomous solutions whose technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.