Job Description

Office Experience & Operations Manager – 3 years Contract/Acting

Rank IC-6

Scarborough, ON (Hybrid)

Deadline: This posting will close by May 14, 2026, at 11:59 PM EST.

The anticipated annual base salary for this position is $100,300 - $131,700. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Office Experience & Operations Manager to support our Head Office Administration team. This is a contract opportunity of 3 years in length and will report to the National Manager – Head Office Program.

The Office Experience & Operations Manager is responsible for designing, operationalizing, and optimizing the campus experience for associates, partners, and visitors across the new TCI/TFS shared facility. This role leads operational planning, builds business cases, ensures technology and service readiness, and establishes shared services that support a seamless, modern workplace experience. The role works cross‑functionally with Design & Build Lead, technology teams, suppliers, and leadership to ensure the building operates efficiently and supports TCI’s long‑term strategic goals.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package
• Extended health care and dental benefits effective immediately
• Associate vehicle discount program
• Paid holiday shutdown and competitive paid time off benefits

What You’ll be Doing:

Planning & Business Case Development

• Develop operational options and create business cases to support decision‑making for major office and workplace operations
• Consolidate and present operational and experience-related recommendations across all tracks
• Review and assess all budget scenarios to support decision-making and project prioritization
• Identify and explain discrepancies between approved square footage, scope, and budget allocations
• Present recommendations to the Steering Committee for review and approval.
• Forecast both capex and apex requirements related to workplace operations, technology, shared services, and building readiness
• Procure suppliers and vendors, ensuring alignment to budget, experience goals, and operational requirements

Leasing & Shared Services Management

• Determine and approve the leasing agreement with Toyota Financial Services (TFS).
• Define and oversee the management of shared spaces between TCI and TFS, ensuring clarity in access, responsibilities, and service delivery
• Identify, define, and operationalize additional shared functions and resources across TCI and TFS (e.g., reception, facilities coordination, visitor services)
• Establish insourced shared services on campus using a vendor network (e.g., cafeteria, security, mailroom), including budgeting, vendor selection, and ongoing oversight

Technology Infrastructure & Workplace Enablement

• Establish the technology infrastructure needed to support work for TCI and TFS across all areas of the new building
• Define and operationalize site services required for day‑one readiness (e.g., printing services, connectivity, meeting room systems, visitor management tools)
• Partner with internal IT, JLL, architects, and builders to ensure plans incorporate all required technology and operational workflows

Partner Collaboration & Project Integration

• Work closely with JLL, the architect, and the builder to incorporate operational, technological, and workplace experience requirements into construction and design plans
• Ensure alignment with broader campus planning, construction sequencing, and move‑in timelines

Workplace Experience, Furniture & Environment Setup

• Select the furniture supplier (e.g., Steelcase) and validate/approve all workspace furniture choices, including size, configuration, ergonomics, and adaptability
• Oversee selection of demountable wall systems, meeting room A/V requirements, and other workplace experience elements
• Leverage lessons learned from TMNA and other Toyota organizations to ensure best‑practice workplace experience design

What You’ll Bring:

• 5 + years of experience in operations management, facilities planning, workplace experience, or related fields
• Strong vendor management, budgeting, and procurement experience
• Proven ability to develop business cases and present to executive leadership
• Experience collaborating with multiple stakeholders
• Strong analytical, organizational, and communication skills

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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