About the role
PURPOSE
The Superintendent is accountable to the Building/Property/District Manager for performing minor routine maintenance of the property to ensure the quality of work is performed and maintained to the standards established by Management.
DUTIES AND RESPONSIBILITIES
1. Building and Suite Maintenance
Performs routine, preventative and ad-hoc maintenance of the building, equipment and grounds and various repairs including minor plumbing, electrical and carpentry (i.e. door repairs, installation and maintenance of directional signage, etc.) as requested by manager and/or residents and follows-up with completing the maintenance request form and forwarding to manager/property administrator for further follow-up and/or file.
2. Superintendent Coverage & Emergency Response
Responds to all emergencies to investigate and resolve immediately, notifying Manager in the event of emergency (e.g. fire, flood, environmental issues, etc.); required to be on-call outside of normal working hours (e.g. evenings and weekends) as per schedule to deal complex tenant issues and inquires to contribute to tenant satisfaction and retention as well as suite turnover (e.g. putting the elevator on service for tenant move ins/outs & completing incoming/outgoing suite inspections & documentation, etc.).
3. Building and Suite Cleaning
May be responsible for cleaning vacant suites (e.g., dusting, vacuuming, washing, etc.) as well as common areas including stairways, hallways, elevators, etc. following outlined cleaning schedule; patrols exterior grounds, emergency exits and stairwells, removing garbage and debris to ensure area is safe and clean; assists with compactor room and bins maintenance (garbage and recycling); ensures storage room is kept tidy, notifying manager if supplies need to be replenished or equipment is in need of repair; removes snow from building entrances and pathways, applying salt wherever required.
4. Life, Safety and Emergency Systems
Ensures all building life, safety and emergency systems are maintained including routine fire alarm tests and compliance with all Health and Safety, Risk Management and environmental policies and procedures as they relate to the property; responsible for log keeping related to building general as well as life and safety systems.
5. Building Security
Oversees contract security; may supervise recreational and building facilities and perform daily security checks to ensure all vacant units are locked, fire doors remain closed and unlocks laundry room doors and any other recreations rooms in the morning and locks rooms at night.
6. Suite Turnover
Assists with suite turnover such as cleaning, reserving elevator, inspecting suites with incoming and outgoing residents, completes documentation and submits to manager for review; may be required to remove all garbage and clean suites once keys have been returned and/or notified by Management the suite is vacant.
7. Support to Leasing and General Administrative Duties
May be required to provide support leasing/rental functions (i.e. suite showing, preparing rental/leasing documentation, etc.) and assist with daily routine administrative tasks (i.e. delivery of notices, preparing correspondence/documentation, etc.) as requested by management to ensure the ongoing operations of the property.
Any other job related duties and/or projects that may be assigned.
MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education
- High school diploma or equivalent
- Minimum 2 years of relevant experience in related role
- Minimum 2 years of relevant experience in general construction
- Good knowledge of MS Office applications is an asset
Core Competencies
- Good communication skills both verbal and written
- Ability to work independently
- Ability to work under pressure
- Strong problem solving skills
- Excellent organization skills
- Ability to handle difficult situations in a professional manner
- Ability to maintain good working relationships with all stakeholders
ADDITIONAL REQUIREMENTS
- Working knowledge of Residential Tenancies Act is an asset
- Exposure to Yardi is an asset
About Morguard
Morguard is a fully integrated real estate company. We own, manage, and invest in high quality, well-located, geographically diversified assets across North America. With more than 45 years of experience and a dynamic team of over 1200 professionals, we focus on value creation and operational excellence. Today, our total assets owned and under management is valued at $18.6 billion.
Morguard operates three diversified lines of business:
Investments in Real Property: Morguard owns and manages a diversified portfolio of multi-unit residential, retail, office and industrial, and hotel properties in North America.
Real Estate Investment Trusts: Morguard is a significant sponsor of two real estate investment trusts (REITs): Morguard REIT (TSX: MRT.UN), a closed-end Trust with a diversified portfolio of Canadian commercial real estate assets; and Morguard North American Residential REIT (TSX: MRG.UN), an open-end Trust with a diversified portfolio of multi-unit residential assets across North America.
Advisory and Management Services: Morguard provides real estate advisory services and portfolio management services, specializing in publicly traded equities and fixed-income securities, to institutional clients and private investors.
About the role
PURPOSE
The Superintendent is accountable to the Building/Property/District Manager for performing minor routine maintenance of the property to ensure the quality of work is performed and maintained to the standards established by Management.
DUTIES AND RESPONSIBILITIES
1. Building and Suite Maintenance
Performs routine, preventative and ad-hoc maintenance of the building, equipment and grounds and various repairs including minor plumbing, electrical and carpentry (i.e. door repairs, installation and maintenance of directional signage, etc.) as requested by manager and/or residents and follows-up with completing the maintenance request form and forwarding to manager/property administrator for further follow-up and/or file.
2. Superintendent Coverage & Emergency Response
Responds to all emergencies to investigate and resolve immediately, notifying Manager in the event of emergency (e.g. fire, flood, environmental issues, etc.); required to be on-call outside of normal working hours (e.g. evenings and weekends) as per schedule to deal complex tenant issues and inquires to contribute to tenant satisfaction and retention as well as suite turnover (e.g. putting the elevator on service for tenant move ins/outs & completing incoming/outgoing suite inspections & documentation, etc.).
3. Building and Suite Cleaning
May be responsible for cleaning vacant suites (e.g., dusting, vacuuming, washing, etc.) as well as common areas including stairways, hallways, elevators, etc. following outlined cleaning schedule; patrols exterior grounds, emergency exits and stairwells, removing garbage and debris to ensure area is safe and clean; assists with compactor room and bins maintenance (garbage and recycling); ensures storage room is kept tidy, notifying manager if supplies need to be replenished or equipment is in need of repair; removes snow from building entrances and pathways, applying salt wherever required.
4. Life, Safety and Emergency Systems
Ensures all building life, safety and emergency systems are maintained including routine fire alarm tests and compliance with all Health and Safety, Risk Management and environmental policies and procedures as they relate to the property; responsible for log keeping related to building general as well as life and safety systems.
5. Building Security
Oversees contract security; may supervise recreational and building facilities and perform daily security checks to ensure all vacant units are locked, fire doors remain closed and unlocks laundry room doors and any other recreations rooms in the morning and locks rooms at night.
6. Suite Turnover
Assists with suite turnover such as cleaning, reserving elevator, inspecting suites with incoming and outgoing residents, completes documentation and submits to manager for review; may be required to remove all garbage and clean suites once keys have been returned and/or notified by Management the suite is vacant.
7. Support to Leasing and General Administrative Duties
May be required to provide support leasing/rental functions (i.e. suite showing, preparing rental/leasing documentation, etc.) and assist with daily routine administrative tasks (i.e. delivery of notices, preparing correspondence/documentation, etc.) as requested by management to ensure the ongoing operations of the property.
Any other job related duties and/or projects that may be assigned.
MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education
- High school diploma or equivalent
- Minimum 2 years of relevant experience in related role
- Minimum 2 years of relevant experience in general construction
- Good knowledge of MS Office applications is an asset
Core Competencies
- Good communication skills both verbal and written
- Ability to work independently
- Ability to work under pressure
- Strong problem solving skills
- Excellent organization skills
- Ability to handle difficult situations in a professional manner
- Ability to maintain good working relationships with all stakeholders
ADDITIONAL REQUIREMENTS
- Working knowledge of Residential Tenancies Act is an asset
- Exposure to Yardi is an asset
About Morguard
Morguard is a fully integrated real estate company. We own, manage, and invest in high quality, well-located, geographically diversified assets across North America. With more than 45 years of experience and a dynamic team of over 1200 professionals, we focus on value creation and operational excellence. Today, our total assets owned and under management is valued at $18.6 billion.
Morguard operates three diversified lines of business:
Investments in Real Property: Morguard owns and manages a diversified portfolio of multi-unit residential, retail, office and industrial, and hotel properties in North America.
Real Estate Investment Trusts: Morguard is a significant sponsor of two real estate investment trusts (REITs): Morguard REIT (TSX: MRT.UN), a closed-end Trust with a diversified portfolio of Canadian commercial real estate assets; and Morguard North American Residential REIT (TSX: MRG.UN), an open-end Trust with a diversified portfolio of multi-unit residential assets across North America.
Advisory and Management Services: Morguard provides real estate advisory services and portfolio management services, specializing in publicly traded equities and fixed-income securities, to institutional clients and private investors.