Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team:

Join Flair’s Airports team, where real-time decision-making and operational oversight ensure safe, efficient, and reliable service across our network. As part of the newly established Ground Operations Control Centre (GOCC), the Bilingual GOCC Coordinator (English/Spanish) is responsible for monitoring day-of-airport operations, supporting stations in real time, and maintaining operational integrity at the station level. Working closely with ground handling partners, this role ensures effective execution of below-the-wing activities, including baggage handling, gate readiness, and passenger flow management. The GOCC Coordinator must remain resourceful and steady under pressure, supporting operational excellence and a seamless passenger experience..

A Day in the Life:

• Act as the primary liaison between airport stations and central operations (OCC, Airports, Maintenance, Crew Scheduling).
• Monitor real-time turnaround readiness at stations, escalating service delays (baggage, grooming, fueling, GSE availability) per SOP.
• Track and escalate baggage issues, including late loads, bag-on-bag gaps, and tight connections.
• Support accurate delay coding and provide clarification on station-controlled delays.
• Coordinate immediate response to station-level IROPs (e.g., weather disruptions, diversions, equipment breakdowns).
• Provide live updates to internal teams regarding operational readiness and turnaround metrics.
• Monitor GOCC dashboard tools, flight tracking systems, and bag reconciliation reports to identify and resolve gaps.
• Ensure daily communication with GOCC coordinators/ manager for handovers, escalations, and performance concerns.
• Participate in GOCC-driven performance routines, data entry, and reporting cadences (e.g., MBR tracking, ancillary reporting).
• Support the Duty Officer in overseeing daily operations to ensure efficiency and compliance with company policies and regulatory requirements.
• Monitor day-of-operations flights, proactively identifying and communicating delays or schedule changes to SOCC channel
• Complete daily, weekly, and monthly Operations Coordinator checklists to maintain operational consistency.
• Analyze delay trends and turnaround data to propose improvements.
• Participate in continuous improvement initiatives and feedback loops.
• Balance operational control with customer service focus.
• Perform additional duties as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
  • Post-secondary education in aviation management, business administration, logistics, or a related field is preferred.
• Experience:
  • Minimum 2 years of experience in station operations, ground handling, baggage services, or airport coordination.
  • Familiarity or certifications with ramp, gate, safety training, or airport vendor management are considered a strong asset.
  • Familiarity with operational tools and systems (flight tracking, bag reconciliation, delay coding).
  • Experience working in a high-pressure operation or network environment.
  • Adaptability and problem-solving in dynamic environments.
• Skills and Abilities:
  • Strong organizational and analytical skills, with the ability to prioritize tasks in a fast-paced, dynamic environment.
  • Effective communication and interpersonal skills to coordinate with internal teams, flight crews, airport authorities, and external service providers.
  • Fluent in Spanish (spoken and written) to effectively communicate with Spanish-speaking stations and partners.
  • Effective teamwork, collaboration, and cross-functional coordination skills.
  • Intermediate level proficiency using Microsoft Office Suite and airline operations software.
  • Strong attention to detail, particularly in-flight documentation, delay coding, and regulatory compliance.
  • Understanding of on-time performance (OTP) metrics and the ability to analyze and report on delays.
  • Adaptability to shift work, including nights, weekends, and holidays, as required by operational demands.
  • Promote commitment to operational excellence and passenger experience.
• Requirements:
  • Clear Canadian Criminal Record Check (CCRC).
  • Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC)
  • Must be legally eligible to work in Canada without restriction.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: September 28, 2025

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com