Security-Switchboard Dispatcher
Top Benefits
About the role
At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.
WHAT YOU WILL BE DOING:
The Security Switchboard/Dispatcher is an integral member of the Security team. This role
is responsible for
answering and directing incoming telephone calls and responding to emergency code calls and alarms. As well, this role
is responsible for
all overhead paging services, parking lot(s) entry and exit gates, monitors
alarms
, provides visitor information, support to on-call Managers and responsible for
maintaining
call lists for clinical staff. They also
assist
with clerical duties as assigned to support departmental needs.
WHAT YOU MUST HAVE:
-
Post-Secondary education in an Emergency Services Communications, Emergency Responder, Emergency Telecommunications Program, Security or equivalent similar education or experience
-
Previous security dispatch experience, preferably one (1) year experience in a healthcare setting
-
Previous call taking/switchboard experience, preferably six (6) months’ experience in healthcare dealing with high call volumes
-
Demonstrated problem solving, critical thinking, decision making, and conflict resolution skills and able to work through conflicts and differences in a respectful manner
-
Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast-paced, intense environment while remaining calm
-
Demonstrated knowledge and commitment to patient and staff safety
-
Ability to adapt and work within a constantly changing environment and within a multi-disciplinary team
-
Demonstrated working knowledge of computer software (Microsoft Office, Milestone, Simplex,
Elpas
, Amano Parking, Perspective, Cerner)
-
Building service alarm knowledge (med gases, fire, med/fridge alarms, maintenance alarms)
-
Demonstrated acceptable performance record in alignment with STEGH’s Mission, Vision, Values and Code of Conduct
-
Demonstrated ability to attend work on a regular basis
WHAT WE PREFER YOU TO HAVE:
- Crucial Conversations training or willing to obtain
HOURS:
Must be able to meet the availability and non-availability requirements outlined in the OPSEU Service Collective Agreement.
WHAT’S IN IT FOR YOU?
-
Health Care of Ontario Pension Plan (HOOPP)
-
Full Time Status: Paid vacation and a comprehensive benefits plan
-
Part Time Status: Percentage of earnings in lieu of vacation/benefits
-
Training and development opportunities
-
Access to our Health and Wellness 360 Program
including an onsite social worker
-
Yoga, stretching, mindfulness sessions, and much more!
-
Access to a walking track, exercise circuits and the hospital gym
-
An opportunity to contribute to a compassionate, diverse, and talented workplace
-
Be a part of a team environment where ideas for continuous improvement are encouraged and heard
Ready to Join the Team? Apply today!
About St. Thomas Elgin General Hospital
St. Thomas Elgin General Hospital (STEGH) is an award winning 179-bed facility dedicated to providing an excellent patient care experience for every patient, every time. STEGH provides comprehensive 24-hour coverage in Internal Medicine, Surgery, Obstetrics, Pediatrics, Anesthesia, Emergency, Mental Health and Family Medicine. As a fully accredited hospital, we are proud to serve the city of St Thomas and all eight municipalities within the County of Elgin.
More than 1,000 professionals work at STEGH, including over 200 credentialed Professional Staff who provide in-hospital care ensuring that we provide the highest quality of care to each and every patient that walks through our doors. Patient and staff safety is a major priority and fostering this safety culture is integrated in all that we do. We pride ourselves on being a diverse and equal opportunity employer, committed to the well-being of our employees. We continuously invest in ways to enhance work/life balance and improve accessibility.
Our range of hospital services include, emergency medicine, mental health (in-patient and out-patient), a surgical program, cardio respiratory services, sleep studies, palliative care, chemotherapy, diagnostic imaging, education programs, pediatrics, obstetrics, and much more.
The Hospital participates in the Southwestern Ontario Medical Education Network as a community hospital training centre for residents in OB/Gyn, Pediatrics, Emergency Medicine, Surgery, Family Medicine, Internal Medicine, Hospitalists, Anesthesiology, and Maxillofacial Surgery.
Security-Switchboard Dispatcher
Top Benefits
About the role
At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our Hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.
WHAT YOU WILL BE DOING:
The Security Switchboard/Dispatcher is an integral member of the Security team. This role
is responsible for
answering and directing incoming telephone calls and responding to emergency code calls and alarms. As well, this role
is responsible for
all overhead paging services, parking lot(s) entry and exit gates, monitors
alarms
, provides visitor information, support to on-call Managers and responsible for
maintaining
call lists for clinical staff. They also
assist
with clerical duties as assigned to support departmental needs.
WHAT YOU MUST HAVE:
-
Post-Secondary education in an Emergency Services Communications, Emergency Responder, Emergency Telecommunications Program, Security or equivalent similar education or experience
-
Previous security dispatch experience, preferably one (1) year experience in a healthcare setting
-
Previous call taking/switchboard experience, preferably six (6) months’ experience in healthcare dealing with high call volumes
-
Demonstrated problem solving, critical thinking, decision making, and conflict resolution skills and able to work through conflicts and differences in a respectful manner
-
Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast-paced, intense environment while remaining calm
-
Demonstrated knowledge and commitment to patient and staff safety
-
Ability to adapt and work within a constantly changing environment and within a multi-disciplinary team
-
Demonstrated working knowledge of computer software (Microsoft Office, Milestone, Simplex,
Elpas
, Amano Parking, Perspective, Cerner)
-
Building service alarm knowledge (med gases, fire, med/fridge alarms, maintenance alarms)
-
Demonstrated acceptable performance record in alignment with STEGH’s Mission, Vision, Values and Code of Conduct
-
Demonstrated ability to attend work on a regular basis
WHAT WE PREFER YOU TO HAVE:
- Crucial Conversations training or willing to obtain
HOURS:
Must be able to meet the availability and non-availability requirements outlined in the OPSEU Service Collective Agreement.
WHAT’S IN IT FOR YOU?
-
Health Care of Ontario Pension Plan (HOOPP)
-
Full Time Status: Paid vacation and a comprehensive benefits plan
-
Part Time Status: Percentage of earnings in lieu of vacation/benefits
-
Training and development opportunities
-
Access to our Health and Wellness 360 Program
including an onsite social worker
-
Yoga, stretching, mindfulness sessions, and much more!
-
Access to a walking track, exercise circuits and the hospital gym
-
An opportunity to contribute to a compassionate, diverse, and talented workplace
-
Be a part of a team environment where ideas for continuous improvement are encouraged and heard
Ready to Join the Team? Apply today!
About St. Thomas Elgin General Hospital
St. Thomas Elgin General Hospital (STEGH) is an award winning 179-bed facility dedicated to providing an excellent patient care experience for every patient, every time. STEGH provides comprehensive 24-hour coverage in Internal Medicine, Surgery, Obstetrics, Pediatrics, Anesthesia, Emergency, Mental Health and Family Medicine. As a fully accredited hospital, we are proud to serve the city of St Thomas and all eight municipalities within the County of Elgin.
More than 1,000 professionals work at STEGH, including over 200 credentialed Professional Staff who provide in-hospital care ensuring that we provide the highest quality of care to each and every patient that walks through our doors. Patient and staff safety is a major priority and fostering this safety culture is integrated in all that we do. We pride ourselves on being a diverse and equal opportunity employer, committed to the well-being of our employees. We continuously invest in ways to enhance work/life balance and improve accessibility.
Our range of hospital services include, emergency medicine, mental health (in-patient and out-patient), a surgical program, cardio respiratory services, sleep studies, palliative care, chemotherapy, diagnostic imaging, education programs, pediatrics, obstetrics, and much more.
The Hospital participates in the Southwestern Ontario Medical Education Network as a community hospital training centre for residents in OB/Gyn, Pediatrics, Emergency Medicine, Surgery, Family Medicine, Internal Medicine, Hospitalists, Anesthesiology, and Maxillofacial Surgery.