Customer Experience Specialist - Chat
Top Benefits
About the role
Do you enjoy delivering outstanding customer service, have a passion for the travel industry, and an eye for detail when it comes to written French and English? We have the perfect opportunity for you! We are looking for a Customer Experience Specialist - Chat to support and ensure the success of the chat service at Montréal-Trudeau Airport (#YUL).
Tasks
- Answer passenger’s inquiries via chat.
- Stay up to date with passenger, service and shopping processes, as well as relevant information related to the Montréal-Trudeau airport.
- Check the partners’ daily operations and inbox.
- Look over the Montreal Airport website to master all information in it.
- Provide support in information requests.
- Check trends in ways of chatting on other websites.
- Transfer all relevant information to the customer experience department.
- Any other tasks related to the position.
- If you are ready to take on new challenges, we would like to meet you!
Advantages
- Parking provided at the airport.
- Group Insurance after 3 months for the 4 days per week and more position.
- Stimulating airport work environment.
- Accessible by public transit from the 747 available 24/7.
- Training offered.
- Telework possible.
Job requirements
- Strong written communication abilities (clarity and synthesize).
- Excellent French and English grammar.
- Availability to work between 8 a.m. and 8 p.m.
About Bedard Ressources
Bédard HR is a placement and recruitment agency that helps candidates showcase their applications and achieve their career goals. With over 25 years of experience, the company specializes in temporary, permanent, and international recruitment, while also offering human resources and outsourcing services tailored to the needs of businesses.
Customer Experience Specialist - Chat
Top Benefits
About the role
Do you enjoy delivering outstanding customer service, have a passion for the travel industry, and an eye for detail when it comes to written French and English? We have the perfect opportunity for you! We are looking for a Customer Experience Specialist - Chat to support and ensure the success of the chat service at Montréal-Trudeau Airport (#YUL).
Tasks
- Answer passenger’s inquiries via chat.
- Stay up to date with passenger, service and shopping processes, as well as relevant information related to the Montréal-Trudeau airport.
- Check the partners’ daily operations and inbox.
- Look over the Montreal Airport website to master all information in it.
- Provide support in information requests.
- Check trends in ways of chatting on other websites.
- Transfer all relevant information to the customer experience department.
- Any other tasks related to the position.
- If you are ready to take on new challenges, we would like to meet you!
Advantages
- Parking provided at the airport.
- Group Insurance after 3 months for the 4 days per week and more position.
- Stimulating airport work environment.
- Accessible by public transit from the 747 available 24/7.
- Training offered.
- Telework possible.
Job requirements
- Strong written communication abilities (clarity and synthesize).
- Excellent French and English grammar.
- Availability to work between 8 a.m. and 8 p.m.
About Bedard Ressources
Bédard HR is a placement and recruitment agency that helps candidates showcase their applications and achieve their career goals. With over 25 years of experience, the company specializes in temporary, permanent, and international recruitment, while also offering human resources and outsourcing services tailored to the needs of businesses.