CLOSING DATE:

September 24, 2025

Opportunity

We are actively seeking a Technical Analyst, a pivotal role in our organization that is tasked with providing superior end-user support. This is a full time position located in Calgary. This role is particularly hands-on, requiring the resolution of intricate hardware and software issues, supporting a variety of end-user devices such as desktops, laptops, printers, mobile devices, and peripherals. Additionally, the role also involves support for boardroom audio/visual equipment, all whilst ensuring a positive user experience, whether the support is provided in-person, over the phone, or remotely.

The Technical Analyst III will also work in close collaboration with other teams, end-users, and vendors, playing an instrumental role in ensuring the smooth and uninterrupted operation of IT services and systems. This role calls for a strong technical background, exceptional problem-solving skills, and an adeptness at managing multiple tasks effectively - all aimed at ensuring minimal disruption to business operations.

This role offers the chance to apply and further develop your technical skills within a dynamic and supportive environment.

Note: this role is required to be in the Calgary office 5 days a week

Responsibilities:

• The role demands a knack for analyzing and resolving intricate IT problems, providing swift and effective end-user support to keep our operations running.
• As a documenter, the individual will record technical issues, solutions, and procedures, contributing to our knowledge base for future reference.
• Upholding AIMCo's high level of professionalism and ethical conduct, they will ensure compliance with our organization's policies, procedures, and standards.
• Empowering end-users through training and guidance is a key aspect of this role, enhancing their understanding and utilization of IT systems.
• The individual will manage our organization's ticketing system, logging and tracking incidents and service requests, ensuring timely resolution.
• After-hours support is expected, requiring the individual to be on-call to keep our IT systems operational round the clock.
• Develop, test, and deploy software packages for distribution to end user devices across the organization.
• Create and maintain scripts for automation of tasks, system management, and application deployment.
• Support with onboarding and offboarding tasks of employees, including device setup, application access, training etc.
• Assist in IT projects and initiatives, providing technical expertise as needed.
• Support and troubleshoot audio visual equipment, meeting / boardroom support.
• The individual will escalate issues beyond their resolution capability to the appropriate internal teams or vendors, ensuring every problem is addressed by the most competent individuals.
• Finally, fostering a spirit of collaboration with team members is crucial, as this harmonious team effort helps maintain efficiency and deliver top-tier services that AIMCo is known for.
• This role will be required to be in person at our Calgary Office 5 days a week

Our Ideal Candidate Qualifications:

• Diploma in Information Technology, Computer Science, or a related field
• Certification or pursuit of certification in the Information Technology industry (COMPTIA A+, MD-102, AZ-900, SC-900 etc.)
• ITIL certification is considered an asset
• 5 - 7 years of industry experience
• Strong technical knowledge of IT systems, hardware, and software
• Proficiency in troubleshooting and resolving complex IT issues
• Experience providing audio-visual (AV) support for meetings and day-to-day operations.
• Familiarity with PowerShell for task automation and application deployments.
• Knowledge of Enterprise tools like Office 365, SCCM, Intune (including Windows AutoPilot), PDQ and others enterprise tools will be considered an asset.
• Experience in print management, troubleshooting and support
• Knowledge of Windows, macOS, mobile devices, and common software applications
• Excellent analytical and problem-solving skills
• Effective verbal and written communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Commitment to providing high-quality customer service and support
• Demonstrates a strong commitment to AIMCo’s core values of excellence, transparency, humility, integrity, and collaboration, and inspiring the same in others.

Success Measures:

• You have developed a good understanding of the devices, tools and services that the team supports and are proficient in troubleshooting and resolving common issues.
• You can handle a steady volume of calls and support requests with minimal escalations to the next level of support.
• You contribute to a positive team environment by supporting team initiatives and projects, actively collaborating with the team, sharing knowledge and assisting other team members.
• You create, update and maintain accurate documentation for both internal reference and customer-facing knowledge bases.

Note: This role will close at 11:59 MST on September 23rd, 2025

Next Steps

We are excited to meet you. Please submit your resume or CV to be considered for this opportunity. Applications are being reviewed on a rolling basis and we will be in touch with any questions.

Final candidates will be asked to undergo a security screening, which includes a credit bureau and a criminal record investigation, the results of which must be acceptable to AIMCo.

ALERT - Be on the lookout for AIMCo career opportunities advertised through third parties that request an application fee or too much information. To verify, all opportunities are posted on aimco.ca/jobs

At AIMCo, we draw upon the differences in who we are, where we come from and the way we think to deliver results for the Albertans who rely on us. We offer an inclusive, modern workplace where well-being is prioritized, and colleagues are enabled to do their best work. Our team members are motivated by our purpose and committed to creating long-term value for our clients and their beneficiaries.