We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

You’ll be a Software Support Engineer, joining a small but mighty team helping us support a business-critical, enterprise-scale SaaS application. This isn't your typical support role—it's a hands-on problem-solving position for someone who loves to get their hands dirty. You'll troubleshoot and fix our most complex production issues, diving deep into our serverless architecture, dissecting Python code, tracing external integrations, and untangling complicated SQL stored procedures to get to the root of a problem. You'll play a crucial role in maintaining and improving an application that our users genuinely love, directly impacting their day-to-day work.

Responsibilities.

• Triage and Resolve Production Issues: You'll be the front line for production issues. This means you'll not only identify and troubleshoot problems but also take ownership of them until they are fully resolved, sometimes working without clear documentation.

• Note: There’s no “on call” requirement for this position, but there may be rare “all hands on deck” moments where we’ll work beyond regular hours to get a critical issue resolved.

• Support and Maintain the Application: You will be responsible for the health and stability of our application, ensuring its continued reliability and performance.

• Improve Knowledge and Documentation: You’ll help us in building a better knowledge base for the application, documenting solutions and best practices to make our team more efficient over time.

• Collaborate and Communicate: You will work closely with other engineers and stakeholders, clearly communicating technical issues and solutions.

Qualifications.

• Experience: Proven experience in a similar role, with a strong background in AWS Serverless architecture.
• Problem-Solving: This is the most important qualification. You must be a natural-born tinkerer who loves to reverse-engineer and solve tough, sometimes confusing, technical puzzles.
• Mindset: You thrive on challenges and get a thrill from fixing issues that have a massive, positive impact on customers. You are self-motivated, enjoy working autonomously, take pride in your work, but are never afraid to reach out for help - or provide it, when needed.
• Technical Proficiency: You must be skilled in Python and have a deep understanding of MySQL, especially with complex Stored Procedures. Experience with Vue is a significant plus.
• Aptitude for AI: You are adept at using AI tools to pragmatically expedite development and troubleshooting tasks.
• Communication: You have excellent communication skills and can clearly explain complex technical concepts to both technical and non-technical team members.

What You’ll Love Working As A Rocketeer:

• Everyone’s an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you’ll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables
• Comprehensive Benefits: We’ve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don’t knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.