Main fonction

The work involves receiving, recording, and transmitting complaints and requests by telephone, radio transmitter-receiver, or teletype from the City's call center, the public, and municipal employees regarding the activities of a department, division, or section.

Schedule

• Auxiliary- part time.
• 16 hours per week, with the possibility of overtime depending on the needs of the department.

Responsibilities

• Receive and relay directives and information about the progress of work or any other subject via telephone, radio, or teletype.
• Relay incoming calls to the appropriate parties based on priority, using radio, telephone, or teletype.
• Record the nature of all calls, the time they were received, and other relevant information on a record card, and ensure follow-up; take necessary measures to have these calls automatically recorded.
• Monitor alarm consoles (fire, theft, pump, power, etc., for municipal buildings) and notify the concerned parties in the event of an alarm.
• Forward relevant complaints to the appropriate organizations.
• Receive public telephone calls concerning street conditions, water pipe breaks, power outages, or malfunctions in the lighting or signal systems, or any other issues or complaints related to municipal or public services.
• Receive and relay to the appropriate person calls from employees reporting absences from work.
• Compile data and prepare statistics related to their activities.
• Use, as needed, various office equipment to perform tasks related to the job, using appropriate software as required.
• Perform any other related tasks.

Required Skills and Qualifications

• High school diploma and a Restricted Land Mobile Radio Operator Certificate from the federal Department of Communications
• One year of experience in a job that allows the incumbent to become familiar with the field of work
• Bilingual (written, spoken, and oral)

Note

The masculine gender is used indiscriminately and for the sole purpose of lightening the text. The City of Côte Saint-Luc thanks you for your interest. However, priority will be given to those candidates who best meet the overall profile.

Equal Employment Opportunity

The City of Côte Saint-Luc has an Equal Employment Opportunity Program and as such, we are committed to supporting inclusive diversity practices. We welcome applications from women, visible and ethnic minorities, Aboriginal people, and persons with disabilities. Please advise us of any disabilities that would require special accommodations should you be invited to an assessment process. Please be assured that we will treat this information as confidential.

Note

Please note that the City is a recognized organization under the Charter of the French Language and can use both the official language and another language.

Application Procedure

We thank all applicants for their interest. However, we will only contact those under consideration. Thank you.