Application Support Specialist - Senior
About the role
We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:
Job Details: Job ID: RQ11184 - Application Support Specialist - Senior Client : Health Services Cluster Location : 56 Wellesley Street West, Toronto, Ontario Duration: 1 year + Extension Type: Onsite
Job Description:
MUST HAVES: Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) Incident & Ticket Management Demonstrated ability to: Manage ticket queues and SLAs Prioritize incidents based on impact/urgency Escalate appropriately while ensuring closure quality Maintains clear, searchable knowledge base entries Customer Support & Service Orientation Proven experience providing end-user support in a SaaS environment Strong customer-first mindset Ability to manage high-pressure situations and user expectations Identity & Access Management Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management
Not the right fit? Search for Application Support Specialist jobs in Toronto, Ontario, Canada
About ITProFound Inc
The company that built over successful deliverance of gigantic applications across the US, Canada, Dubai and India. We are committed to building state of the art applications to meet today's challenges in Information Technology and help the businesses to thrive. We are a women owned company and most leaders are incredible Women, join us and excel in your passionate role.
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Application Support Specialist - Senior
About the role
We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:
Job Details: Job ID: RQ11184 - Application Support Specialist - Senior Client : Health Services Cluster Location : 56 Wellesley Street West, Toronto, Ontario Duration: 1 year + Extension Type: Onsite
Job Description:
MUST HAVES: Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) Incident & Ticket Management Demonstrated ability to: Manage ticket queues and SLAs Prioritize incidents based on impact/urgency Escalate appropriately while ensuring closure quality Maintains clear, searchable knowledge base entries Customer Support & Service Orientation Proven experience providing end-user support in a SaaS environment Strong customer-first mindset Ability to manage high-pressure situations and user expectations Identity & Access Management Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management
Not the right fit? Search for Application Support Specialist jobs in Toronto, Ontario, Canada
About ITProFound Inc
The company that built over successful deliverance of gigantic applications across the US, Canada, Dubai and India. We are committed to building state of the art applications to meet today's challenges in Information Technology and help the businesses to thrive. We are a women owned company and most leaders are incredible Women, join us and excel in your passionate role.