We are currently seeking a highly motivated telephony specialist with experience in support and implementation of contact center solutions. We are seeking the best problem-solvers, idea-makers, and high-energy professionals for our fast-growing practice area.

We need people with good instincts and a positive outlook that can overcome any obstacle.

Your future duties and responsibilities

• Support of our contact center platform
• work on incidents, services request and project
• configure agent accounts
• Test the contact center configuration
• Build IVR
• configure integrations between contact center and third parties applications

Required qualifications to be successful in this role

Requirement:

• Minimum 1 years of experience working with various Contact Centers / Telephony platforms.
• Minimum 3 years in technical support
• Ideally 5 years of experience in IT fields
• Good communication skills
• Good written skills (ability to create solution diagrams, requirements documents, knowledgebase articles)
• Good analytical skills
• Experience using Agile methodologies

Assets:

• Knowledge of one of the AI Chatbot platforms (Google Dialog flow, Amazon Lex, Nuance etc...)
• Knowledge of one of the scripting or programming languages (PowerShell, Bash, Python, SQL...)
• Knowledge of Amazon Web Services (AWS)
• Knowledge of at least one of the major vendors in contact center world (Avaya, Cisco, Genesys Pure Connect, Amazon Connect, 8x8, Five9, Nice...)

Preferred Qualification:

• Cloud Certification

#LI-AB19

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.