Top Benefits
About the role
Introducing Masabi_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
The Role_
// We’re looking for a Senior Site Reliability Engineer to join our platform team, someone who’s confident working hands-on with infrastructure, but also ready to shape how we scale and operate as a global team.
You’ll take ownership of key systems, lead cross-functional work, and help evolve the way we build for performance, reliability, and security. This role is ideal for those who enjoy solving complex problems, improving systems through automation, and supporting others as they grow. It’s a chance to have both technical depth and meaningful influence, while staying close to the work that matters.
Location_
This role is available in a remote model to candidates based in Canada.
What You’ll Be Doing_
Build and automate reliable systems
- Design and manage infrastructure using Terraform and CloudFormation
- Build and evolve CI/CD pipelines that support fast, safe, and frequent deployments
- Automate manual tasks to reduce operational load and enable faster delivery
- Help expand our infrastructure globally, scaling up new environments with care
Improve visibility, scale and performance
- Define and maintain SLIs, SLOs, and alerting strategies aligned with user experience
- Implement monitoring solutions that give us clear, early signals during incidents
- Lead capacity planning and performance tuning as our systems and teams grow
- Identify opportunities to improve architecture for resilience and cost-effectiveness
Own reliability and incident response
- Lead or contribute to incident response, root cause analysis, and post-incident reviews
- Design and maintain disaster recovery and failover strategies
- Partner with compliance and security teams to meet frameworks like SOC 2 and PCI
Support others and share your knowledge
- Collaborate with engineers, architects, and product teams to embed SRE practices from the start
- Mentor others in areas like observability, incident readiness, and infrastructure-as-code
- Document systems and processes clearly to support learning and long-term success
- Partake of the on-call rotation, shared with the team and paid on top of salary
About You_
// You’re an experienced SRE who combines technical depth with curiosity, care, and a desire to make things better for the platform, the team, and the people using our systems.
- You’ve worked in SRE, platform, or DevOps roles where reliability was business-critical
- You’re comfortable designing and operating in AWS, with strong knowledge of cloud architecture and security
- You have hands-on experience with Terraform, infrastructure automation, and CI/CD systems
- You’ve led or contributed to high-impact projects involving observability, performance, or reliability
- You communicate clearly and work well in distributed, async-first teams
- You enjoy helping others grow and value a kind, collaborative engineering culture
- You take pride in doing things the right way, but you’re pragmatic and focused on impact
Nice To Have_
- Familiarity with PCI DSS v4 or similar compliance standards
- Experience with container orchestration
- AWS certifications
Our Tech Stack_
// Our platform is JVM-based and cloud-native, running on AWS. The SRE team works across both modern infrastructure and legacy systems as we continue to scale globally.
We use a range of proven tools to support performance, reliability, and speed of delivery:
- Monitoring & Observability: Grafana, Prometheus, CloudWatch, Pingdom, Kibana
- Infrastructure as Code: Terraform, CloudFormation
- CI/CD & Automation: GitLab CI, Rundeck
- Configuration Management & Logging: Puppet, Confluent Cloud
Why Join Masabi?_
- Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
- Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
- Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
About Masabi
At Masabi we’re driving the fare payment revolution — together, we are improving the transit of millions to enable seamless travel for all.
Our own journeys are important too. Here, you have the tools to build the career you want. Whether you’re taking the direct route or trying new paths, we’ll be there to support you no matter what.
We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Masabi is going places and our teams are in the driving seat.
But, developing ground-breaking technology isn’t an easy ride — mistakes are inevitable. Our close connections keep us on the path to success. No matter your cargo, we share the load.
Masabi: Powering Journeys
Top Benefits
About the role
Introducing Masabi_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
The Role_
// We’re looking for a Senior Site Reliability Engineer to join our platform team, someone who’s confident working hands-on with infrastructure, but also ready to shape how we scale and operate as a global team.
You’ll take ownership of key systems, lead cross-functional work, and help evolve the way we build for performance, reliability, and security. This role is ideal for those who enjoy solving complex problems, improving systems through automation, and supporting others as they grow. It’s a chance to have both technical depth and meaningful influence, while staying close to the work that matters.
Location_
This role is available in a remote model to candidates based in Canada.
What You’ll Be Doing_
Build and automate reliable systems
- Design and manage infrastructure using Terraform and CloudFormation
- Build and evolve CI/CD pipelines that support fast, safe, and frequent deployments
- Automate manual tasks to reduce operational load and enable faster delivery
- Help expand our infrastructure globally, scaling up new environments with care
Improve visibility, scale and performance
- Define and maintain SLIs, SLOs, and alerting strategies aligned with user experience
- Implement monitoring solutions that give us clear, early signals during incidents
- Lead capacity planning and performance tuning as our systems and teams grow
- Identify opportunities to improve architecture for resilience and cost-effectiveness
Own reliability and incident response
- Lead or contribute to incident response, root cause analysis, and post-incident reviews
- Design and maintain disaster recovery and failover strategies
- Partner with compliance and security teams to meet frameworks like SOC 2 and PCI
Support others and share your knowledge
- Collaborate with engineers, architects, and product teams to embed SRE practices from the start
- Mentor others in areas like observability, incident readiness, and infrastructure-as-code
- Document systems and processes clearly to support learning and long-term success
- Partake of the on-call rotation, shared with the team and paid on top of salary
About You_
// You’re an experienced SRE who combines technical depth with curiosity, care, and a desire to make things better for the platform, the team, and the people using our systems.
- You’ve worked in SRE, platform, or DevOps roles where reliability was business-critical
- You’re comfortable designing and operating in AWS, with strong knowledge of cloud architecture and security
- You have hands-on experience with Terraform, infrastructure automation, and CI/CD systems
- You’ve led or contributed to high-impact projects involving observability, performance, or reliability
- You communicate clearly and work well in distributed, async-first teams
- You enjoy helping others grow and value a kind, collaborative engineering culture
- You take pride in doing things the right way, but you’re pragmatic and focused on impact
Nice To Have_
- Familiarity with PCI DSS v4 or similar compliance standards
- Experience with container orchestration
- AWS certifications
Our Tech Stack_
// Our platform is JVM-based and cloud-native, running on AWS. The SRE team works across both modern infrastructure and legacy systems as we continue to scale globally.
We use a range of proven tools to support performance, reliability, and speed of delivery:
- Monitoring & Observability: Grafana, Prometheus, CloudWatch, Pingdom, Kibana
- Infrastructure as Code: Terraform, CloudFormation
- CI/CD & Automation: GitLab CI, Rundeck
- Configuration Management & Logging: Puppet, Confluent Cloud
Why Join Masabi?_
- Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
- Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
- Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
About Masabi
At Masabi we’re driving the fare payment revolution — together, we are improving the transit of millions to enable seamless travel for all.
Our own journeys are important too. Here, you have the tools to build the career you want. Whether you’re taking the direct route or trying new paths, we’ll be there to support you no matter what.
We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Masabi is going places and our teams are in the driving seat.
But, developing ground-breaking technology isn’t an easy ride — mistakes are inevitable. Our close connections keep us on the path to success. No matter your cargo, we share the load.
Masabi: Powering Journeys