Top Benefits
Paid parental leave (8 weeks minimum)
Unlimited paid time off
Work from home opportunities
About the role
Who you are
- Experience engaging with C-suite executives and senior leaders at partner organizations
- Extensive experience in partner services, post-sales enablement, or partner success leadership
- Proven ability to lead and scale a team of technical services managers across multiple regions
- Strong knowledge of networking concepts, cybersecurity, DNS, CDN, web security, and cloud-native architectures
- Experience in MSSP and Services Partner ecosystems
- Excellent communication and relationship-building skills with partners and internal stakeholders
- Track record of defining and operationalizing partner enablement frameworks and service delivery programs
- Ability to troubleshoot and guide resolution of technical issues in a complex partner environment
- Experience with API integration and automation for scalable service platforms
- Strategic thinker with operational rigor and the ability to drive cross-functional initiatives
- Strong business acumen and understanding of go-to-market models
- Collaborative mindset with the ability to influence across functions
- Passion for building scalable partner programs and enabling long-term partner success
What the job involves
- Reports to: VP, Partner Solutions Engineering and Services
- We are seeking a Director, Partner Services, Americas to lead our Service Delivery Managers (SDMs) and drive the growth and operational excellence of Cloudflare’s Authorized Service Delivery (ASD) partners and MSSP business
- This is a strategic player/coach role responsible for building and scaling technical services practices with partners, ensuring exceptional post-sales experiences, and enabling partners to deliver Cloudflare solutions at scale
- You will act as a trusted advisor to MSPs, Distribution partners, and MSSPs, engaging at the C-suite and senior leadership level to guide them through their Cloudflare journey
- You will also lead, mentor, and develop a team of SDMs responsible for post-sales technical enablement, ensuring scalable service coverage and partner success across geographies
- Lead and grow the Partner Services team, providing clear direction, mentorship, and professional development for SDMs
- Drive operational excellence in the onboarding, enablement, and ongoing success of ASD and MSSP partners
- Define and implement a scalable framework for partner technical services, including enablement programs, bootcamps, workshops, and certifications
- Build strong relationships with Solutions and Services Partners serving as a trusted advisor for post-sales technical strategy and delivery
- Partner closely with Sales, Solutions Engineering, Product, and Customer Support teams to ensure alignment and successful partner outcomes
- Oversee the development and deployment of tools, frameworks, and resources that enhance partner capabilities in service delivery
- Ensure high partner satisfaction through continuous feedback loops, proactive issue resolution, and strategic guidance
- Lead initiatives to grow technical services capabilities for partners, including the MSSP business and global ASD program
- Drive the creation of technical services best practices, reference architectures, and solution frameworks to scale partner delivery excellence
- Manage regional and global performance metrics, operational diligence, and strategic partner initiatives
Benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
About Cloudflare
Computer and Network Security
5001-10,000
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Top Benefits
Paid parental leave (8 weeks minimum)
Unlimited paid time off
Work from home opportunities
About the role
Who you are
- Experience engaging with C-suite executives and senior leaders at partner organizations
- Extensive experience in partner services, post-sales enablement, or partner success leadership
- Proven ability to lead and scale a team of technical services managers across multiple regions
- Strong knowledge of networking concepts, cybersecurity, DNS, CDN, web security, and cloud-native architectures
- Experience in MSSP and Services Partner ecosystems
- Excellent communication and relationship-building skills with partners and internal stakeholders
- Track record of defining and operationalizing partner enablement frameworks and service delivery programs
- Ability to troubleshoot and guide resolution of technical issues in a complex partner environment
- Experience with API integration and automation for scalable service platforms
- Strategic thinker with operational rigor and the ability to drive cross-functional initiatives
- Strong business acumen and understanding of go-to-market models
- Collaborative mindset with the ability to influence across functions
- Passion for building scalable partner programs and enabling long-term partner success
What the job involves
- Reports to: VP, Partner Solutions Engineering and Services
- We are seeking a Director, Partner Services, Americas to lead our Service Delivery Managers (SDMs) and drive the growth and operational excellence of Cloudflare’s Authorized Service Delivery (ASD) partners and MSSP business
- This is a strategic player/coach role responsible for building and scaling technical services practices with partners, ensuring exceptional post-sales experiences, and enabling partners to deliver Cloudflare solutions at scale
- You will act as a trusted advisor to MSPs, Distribution partners, and MSSPs, engaging at the C-suite and senior leadership level to guide them through their Cloudflare journey
- You will also lead, mentor, and develop a team of SDMs responsible for post-sales technical enablement, ensuring scalable service coverage and partner success across geographies
- Lead and grow the Partner Services team, providing clear direction, mentorship, and professional development for SDMs
- Drive operational excellence in the onboarding, enablement, and ongoing success of ASD and MSSP partners
- Define and implement a scalable framework for partner technical services, including enablement programs, bootcamps, workshops, and certifications
- Build strong relationships with Solutions and Services Partners serving as a trusted advisor for post-sales technical strategy and delivery
- Partner closely with Sales, Solutions Engineering, Product, and Customer Support teams to ensure alignment and successful partner outcomes
- Oversee the development and deployment of tools, frameworks, and resources that enhance partner capabilities in service delivery
- Ensure high partner satisfaction through continuous feedback loops, proactive issue resolution, and strategic guidance
- Lead initiatives to grow technical services capabilities for partners, including the MSSP business and global ASD program
- Drive the creation of technical services best practices, reference architectures, and solution frameworks to scale partner delivery excellence
- Manage regional and global performance metrics, operational diligence, and strategic partner initiatives
Benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
About Cloudflare
Computer and Network Security
5001-10,000
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.