Customer Success Account Manager - Danish / Norwegian
Top Benefits
About the role
Customer Success Account Manager - Danish / Norwegian
Multiple Locations, Denmark
- 1 more location
Date posted
Oct 22, 2025
Job number
1893056
Work site
3 days / week in-office
Travel
0-25**%**
Role type
Individual Contributor
Profession
Customer Success
Discipline
Customer Success Account Mgmt
Employment type
Full-Time
Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
As a Customer Success Account Manager you will be responsible of building and executing shared plans with customers, managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts, and enabling customers to use their benefits effectively. You will provide direction for other members of the Account Team to develop a deep understanding of each customer’s business and technical objectives, and you will set priorities for Microsoft to contribute to the customer’s success in those areas. You will plan the delivery of services to achieve success criteria for top‑priority solutions and workloads, and provide direction and orchestration to oversee and manage the delivery of projects and programs to meet defined success criteria for prioritized customer solutions and workloads. Additionally, you will develop and execute a technical skilling plan to build technical expertise aligned with customer and business priorities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND proven customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND demonstrated customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- Proficient in one or both of these languages: Norwegian and Danish.
Additional or Preferred Qualifications
- Proven relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Responsibilities
Customer Relationship Management
- Develops and maintains strong relationships with key customer stakeholders and technical professionals to ensure quality solution delivery.
- Collaborates with account team leaders to orchestrate efforts across internal and external stakeholders.
- Leads business value conversations at customer executive levels, guiding discussions to achieve customer objectives through Microsoft investments.
- Contributes to customer success plans and shared account plans, supporting business transformation programmes and industry-specific objectives.
Technical Relevance
- Aligns Microsoft solutions and technical capabilities (e.g., Azure, Modern Work, Dynamics) with customer needs and priorities.
- Applies broad industry and technical expertise to drive customer success.
Customer Success Leadership
- Leads strategic programme planning, customer-facing reviews, and prioritisation of engagements to deliver agreed customer outcomes.
- Partners with customers to identify growth opportunities, optimise usage, and drive adoption of Microsoft offerings.
Other
- Embody our culture and values
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Customer Success Account Manager - Danish / Norwegian
Top Benefits
About the role
Customer Success Account Manager - Danish / Norwegian
Multiple Locations, Denmark
- 1 more location
Date posted
Oct 22, 2025
Job number
1893056
Work site
3 days / week in-office
Travel
0-25**%**
Role type
Individual Contributor
Profession
Customer Success
Discipline
Customer Success Account Mgmt
Employment type
Full-Time
Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
As a Customer Success Account Manager you will be responsible of building and executing shared plans with customers, managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts, and enabling customers to use their benefits effectively. You will provide direction for other members of the Account Team to develop a deep understanding of each customer’s business and technical objectives, and you will set priorities for Microsoft to contribute to the customer’s success in those areas. You will plan the delivery of services to achieve success criteria for top‑priority solutions and workloads, and provide direction and orchestration to oversee and manage the delivery of projects and programs to meet defined success criteria for prioritized customer solutions and workloads. Additionally, you will develop and execute a technical skilling plan to build technical expertise aligned with customer and business priorities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND proven customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND demonstrated customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- Proficient in one or both of these languages: Norwegian and Danish.
Additional or Preferred Qualifications
- Proven relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Responsibilities
Customer Relationship Management
- Develops and maintains strong relationships with key customer stakeholders and technical professionals to ensure quality solution delivery.
- Collaborates with account team leaders to orchestrate efforts across internal and external stakeholders.
- Leads business value conversations at customer executive levels, guiding discussions to achieve customer objectives through Microsoft investments.
- Contributes to customer success plans and shared account plans, supporting business transformation programmes and industry-specific objectives.
Technical Relevance
- Aligns Microsoft solutions and technical capabilities (e.g., Azure, Modern Work, Dynamics) with customer needs and priorities.
- Applies broad industry and technical expertise to drive customer success.
Customer Success Leadership
- Leads strategic programme planning, customer-facing reviews, and prioritisation of engagements to deliver agreed customer outcomes.
- Partners with customers to identify growth opportunities, optimise usage, and drive adoption of Microsoft offerings.
Other
- Embody our culture and values
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.