Main Responsibilities

• Ensure customer satisfaction and preserve the Bank’s Professional image by providing a personalized and efficient service.
• Promote the different products and the bank’s services to enhance customer loyalty.
• Have the responsibility of greeting and facilitating communication with customers.
• Establish a personal relationship with customers.
• Support various transactional activities.
• Identify customer needs and direct to appropriate representative.
• Promote and guide customers in choosing current solutions and services that meet their needs.
• Inform and explain to clients and stakeholders the policies and characteristics.
• Respond effectively to the calls and demands of customers.
• Perform routine nature of research to adequately respond to customer questions.
• Refer clients to appropriate stakeholders and monitor the delivered files.
• Resolve situations or problems to the satisfaction of the customers, as best possible.
• Demonstrate proactivity in working environment and provide suggestion/solutions for improvement.
• Ensure compliance with established policies, standards, and procedures.
• Perform other ad hoc duties as requested by the Branch Manager.

Required Qualifications

• College degree preferred, 1-2 years customer service experience
• Ability to interface with various levels of management
• Experience in customer service
• Proficient with IT tools and comfortable navigating digital tools
• Excellent interpersonal skills and team spirit
• Ability to adapt to various situations
• Ability to rigorously manage several requests at the same time

Preferred Qualifications

• Bilingual Communications (French & English)

Other Details

• Languages: English, French
• Skills: Bilingual Communications, Brand Ambassadorship, Business Development, Driving Results, Teamwork, Client-focused, Detail-oriented, Digital literacy, Empathy, Learning Agility, Oral Communication