Alert Management Specialist - English Bilingual Speaker
About the role
Responsibilities:
- Monitor the safety of our customers' personnel
- Manage emergency alerts and follow escalation protocols professionally, with efficiency
- Respond to emergency situations with calm and confidence
- Provide basic troubleshooting and technical support when an alert is triggered
- Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
- Provide excellent customer service
- Maintain records and prepare reports
Qualifications/Education:
- Fluent written & spoken English is required
- Written or spoken French and/or Spanish would be an asset
- Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
- Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
- Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
- Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes. Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error
- Demonstrated ability to proficiently handle concurrent tasks and adeptly oversee projects with flexible timelines.
- Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
- Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
- Minimum five years of customer service experience
- Previous experience in a customer service or dispatch role is required
- Valid First Aid and CPR
About Blackline Safety
Connect. Monitor. Respond. It’s a simple and seamless sequence of events and also our mission: one that makes sure every worker gets their job done and returns home safely every day.
Blackline pairs wearable safety technology and personal and area gas monitoring with cloud-connected software, and data analytics to help companies meet demanding safety challenges and increase productivity with coverage in more than 100 countries.
Our technology provides a lifeline to tens of thousands of people, having reported over 160 billion data-points, and initiated over five million emergency responses. Armed with cellular and satellite connectivity, we ensure help is never too far away.
The Blackline Difference: To guarantee no call for help ever goes unanswered, our direct-to-cloud technology detects every event—like a fall, gas leak, hazardous weather situation, no-motion incident or missed check-ins–and connects workers to live monitoring teams for real-time response, by real people. It’s what makes us different and it’s what gives workers peace of mind that their safety is accounted for in any circumstance.
Alert Management Specialist - English Bilingual Speaker
About the role
Responsibilities:
- Monitor the safety of our customers' personnel
- Manage emergency alerts and follow escalation protocols professionally, with efficiency
- Respond to emergency situations with calm and confidence
- Provide basic troubleshooting and technical support when an alert is triggered
- Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
- Provide excellent customer service
- Maintain records and prepare reports
Qualifications/Education:
- Fluent written & spoken English is required
- Written or spoken French and/or Spanish would be an asset
- Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
- Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
- Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
- Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes. Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error
- Demonstrated ability to proficiently handle concurrent tasks and adeptly oversee projects with flexible timelines.
- Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
- Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
- Minimum five years of customer service experience
- Previous experience in a customer service or dispatch role is required
- Valid First Aid and CPR
About Blackline Safety
Connect. Monitor. Respond. It’s a simple and seamless sequence of events and also our mission: one that makes sure every worker gets their job done and returns home safely every day.
Blackline pairs wearable safety technology and personal and area gas monitoring with cloud-connected software, and data analytics to help companies meet demanding safety challenges and increase productivity with coverage in more than 100 countries.
Our technology provides a lifeline to tens of thousands of people, having reported over 160 billion data-points, and initiated over five million emergency responses. Armed with cellular and satellite connectivity, we ensure help is never too far away.
The Blackline Difference: To guarantee no call for help ever goes unanswered, our direct-to-cloud technology detects every event—like a fall, gas leak, hazardous weather situation, no-motion incident or missed check-ins–and connects workers to live monitoring teams for real-time response, by real people. It’s what makes us different and it’s what gives workers peace of mind that their safety is accounted for in any circumstance.