#ICT Training Specialist, ICT Client Success

The University of Saskatchewan has some of the most innovative people doing groundbreaking research and pedagogy. Information and Communications Technology (ICT), as strategic partners, enable courageous curiosity by empowering students, staff and faculty to do more than thought possible with technology that boosts productivity, strengthens security, enhances research outcomes, amplifies connectivity and supports increased pedagogical capability.

The university offers flexible work arrangements; access to the university’s recreation services; ongoing professional development and mentorship and a comprehensive benefits and pension program.

**Primary Purpose:**The Information and Communications Technology (ICT) Client Success - Training Specialist develops and delivers training content for centrally distributed software applications, assists in project delivery, and provides broad support to faculty, staff, researchers, and students. This position assesses client training needs and delivers both support and tailored solutions to meet customer needs and expectations. As part of a successful software rollout, significant feature upgrade, or custom request, the Training Specialist often leads small or large (virtual & in-person) training courses and assists in development of a of self-help training materials, videos, and knowledge base articles.

Nature of Work: Reporting to manager of Client Success, the Training Specialist designs, develops, and delivers training content for new and existing software applications and services following unit guidelines and sound pedagogical practice. The Training Specialist is responsible for promoting and planning/booking and overseeing the delivery of high-quality curricula on a wide variety of topics as outlined in the ICT Service Catalogue. Training is provided one-on-one and/or to in-person individuals/groups as hands-on or virtual workshops, using a defined outline and prepared materials.

The Training Specialist builds and maintains collaborative relationships with colleges/units, ICT staff and other stakeholders and ensures adoption of ICT service changes in the curriculum.

Accountabilities

• Design, develop, promote, and deliver training for software applications and ICT services to university community, adhering to CX guidelines and templates.
• Deliver training and support in a professional manner by covering the required content, monitoring clients understanding and needs, respecting published course timeframes, managing the classroom environment, and conducting course evaluations.
• Effectively participating in assigned projects or initiatives.
• Build and maintain collaborative relationships with colleges/units, ICT staff, vendors, and other stakeholders to assist with and build effective training programs, support, and knowledge base articles.
• Producing accurate analysis and estimates of effort for developing or training offerings or operational support efforts.
• Create and update training procedures.
• Create, edit, and publish online training videos, tutorials, and knowledge base articles.
• Engaging in continuous improvement and maintaining excellent service quality.
• Perform other related duties and projects as assigned.

Qualifications

A university degree, diploma or certificate in a relevant field (such as Education, Computer Science, Business etc.) and/or a background in teaching/training/support and with strong technological skills. An equivalent combination of education and experience may be considered. A minimum of one (1) year of experience in training program management, providing formal technology training to adults, both online and face-to-face.

We appreciate that non-traditional career paths may have developed a candidate’s competency, and alternate combinations of education and experience will be considered.

Experience in an IT support role, online training development, and instructional design will be considered an asset. Excellent communication skills and strong interpersonal skills to effectively deliver training online and in-person. The ability to disseminate technical information for a non-technical audience and fluidly adapt to learner questions and concerns. Demonstrated ability to design, create, edit, and publish content for online delivery and experience with a range of technologies for that purpose (e.g., podcasting, session recording, synchronous tools, screen capture).

Additional assets include experience with applications such as Teams, Zoom, and Canvas. Familiarity with the University of Saskatchewan campus, campus network and the campus portal (PAWS) will also be considered an asset.

**Department:**ICT Client Success
**Status:**Term 12 months with the possibility of extension

**Employment Group:**ASPA
**Full Time Equivalent (FTE):**1.0

**Salary:**The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.

**Salary Family (if applicable):**Information Technology

**Salary Phase/Band:**Phase 2

**Posted Date:**3/16/2026

**Closing Date:**3/29/2026 at 6:00 pm CST
**Number of Openings:**1
**Work Location:**May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at:https://careers.usask.ca/tips-for-applying.php

**Criminal Record Check:**Yes
**Driver's License and Abstract Check:**Not Applicable
**Education/Credential Verification:**Not Applicable
**Vulnerable Sector Check:**Not Applicable

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve:EDI Framework for Action**.** We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by thedeybwewin | taapwaywin | tapwewin: Indigenous Truth policyand the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, pleasecontact usfor assistance.