If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !

Omnitrans is currently searching for an Account Executive, Client Relations to join our Client Relations team in Montreal.

Responsibilities :

• Establish a retention and success plan, and detect and recommend new opportunities and necessary changes to enhance internal processes, technologies, and workflow to enrich client experience:
• Maintain monthly volume/revenue variance reports and conduct in-depth analysis using revenue reports and report areas of concern to the appropriate Divisional Manager.
• Develop a client visitation schedule to proactively manage the account and ensure client expectations are met and exceeded. Report areas of concern to the appropriate Divisional Manager.
• Identify gaps in service and opportunities for improvement, working with appropriate Divisional or Operations Manager to resolve.
• Perform on-site client training when required (in any of Omnitrans’ divisional areas).
• Resolve escalated payment disputes when required.
• Work with clients to rectify areas of non-compliance as identified by the Customs Brokerage operations group (i.e., documentation issues, etc.).
• Maintain client SOP’s.
• Work with Divisional Managers to negotiate fees with clients for various product offerings when required.
• Provide continuous follow-ups.
• Drive the usage of products and technology solutions and ensure that clients receive quality service while taking advantage of company products and solutions.
• Work with various internal resources required for integration.
• Conduct product demonstrations of Omnitrans technology products and train clients as required in the use of the various systems.
• Explain Omnitrans’ various online tools (i.e., track and trace, e-billing, etc.) to clients, through presentations and product demonstrations. Attend internal meetings when required.
• Develop knowledge in all of Omnitrans’ product and service offerings in order to assure a long-term value strategy that will align with the clients' mission-focused outcomes.
• Monitor the satisfaction of clients and establishes a pace for client interactions that assures each client's solutions are deployed.
• Assure that client inquiries are resolved within the respective internal operational or functional teams
• Perform general administrative duties.

What you bring:

• Completion of bachelor’s degree in Transportation or Logistics or in a related field.
• More than 5 years of experience in the Customs Brokerage and/or related International Trade field, preferably within operations and/or Customer Service to understand the internal procedures of the organization and to have a very good knowledge of industry regulations.
• Solid background in operations.
• Strong analytical skills.
• Capable of navigating the company to obtain information for clients.
• Ability to proactively problem-solve and troubleshoot issues ranging from minor processes to complex business solutions.
• Ability to organize, work in a highly autonomous environment and be accountable.
• Excellent verbal and written communication skills in French and English.

What we offer:

• Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
• Have an impact on the growth of the company.
• A hybrid work environment with 2 days per week at the office.
• 24/7 telemedicine platform and an extra healthcare account expense.
• Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year.
• Grow your career in a reputable company.
• Work in a flexible company with an agile mindset.

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Omnitrans is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin colour, origin, religion, sex, sexual orientation and any other characteristic.