Responsibilities

Defines the structure and relationship among CRM solutions, including the identification of re-usable components, quality level metrics, the organization and layering of software, and the determination of interfaces. Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitor the whole system, understand all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code. Defines the interactions between application packages, databases and middleware systems.

General Skills

Leadership experience in the development and implementation of CRM solution architectures at the specified experience level Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols Knowledge of performance considerations in different environments Experience in structured methodologies for the design, development and implementation of applications Experience with middleware and gateways Extensive experience in CRM applications analysis and design in large enterprise environments Experience in the use of development tools, Computer Aided Software Engineering ( C A S E ) tools, information retrieval packages, and other software tools such as project management software and business re-engineering software Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries Experience in developing enterprise architecture deliverables (e.g. models) Awareness of emerging I&IT trends and directions Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines

Desirable Skills

Knowledge and understanding of object-oriented analysis and design techniques Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture methodologies, processes and practice Knowledge and understanding of Information Management principles, concepts, policies and practices Experience designing detailed functional and technical requirements for new and existing business solutions Experience developing enterprise architecture deliverables (e.g. models and documentation) Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms

Requirements

Experience and Skill Set Requirements: Must Haves: Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms. Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components. Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.

Produce architecture deliverables including

Physical Architecture Diagrams Solution Architecture Documents Integration Architecture Specifications Security Architecture Designs Data Flow Diagrams Environment Architecture Implementation Roadmaps Technology Decision Records

Skill Set Requirements

Technical skills: Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms. Knowledge and experience in Microsoft Dataverse Architecture, including data modeling, entity design, security models, and data management strategies. Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows. Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components. Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms. Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration. Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies. Demonstrated experience designing multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components. Experience designing, documenting, and governing REST-based API architectures and enterprise integration standards. Demonstrated hands-on experience implementing and optimizing Power Automate workflows and business process orchestration solutions. Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies. Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components. Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance. Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role-based access controls, and enterprise security best practices. Demonstrated experience establishing architecture standards, reusable design patterns, technology roadmaps, and solution review processes

Communication, Consultation, Collaboration and Facilitation Skills

Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches. Strong communication skills with the ability to translate complex technical concepts and architecture decisions into clear business-focused recommendations. Demonstrated experience facilitating architecture workshops, design sessions, and stakeholder meetings to achieve consensus across multiple lines of business. Experience collaborating with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards and strategic objectives. Proven ability to engage, influence, and provide trusted advisory services to senior executives, business sponsors, product owners, and technical stakeholders. Demonstrated experience gathering, analyzing, and translating business and technical requirements into scalable solution architectures and implementation roadmaps. Experience presenting architecture assessments, solution options, recommendations, and technical risks to governance committees, executive audiences, and project teams. Strong facilitation, negotiation, and consensus-building skills to resolve competing priorities, technical constraints, and stakeholder expectations. Demonstrated experience leading architecture reviews and providing technical guidance, mentorship, and direction to project and delivery teams. Strong written communication skills with experience producing architecture documents, design specifications, standards, roadmaps, and executive briefing materials.