About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Test Center Administrator (TCA)

JOB OVERVIEW: The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support individuals taking life-changing examinations. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and procedures to uphold the highest standards of exam integrity.

AVAILABLE SCHEDULE

Part-Time, hours will vary.

• Site may be open Monday through Saturday, 7:00 AM to 6:00 PM.
• Saturday availability required.
• Occasional evening and possible Sunday hours may be required.
• Candidate must be available to work flexible shifts.
• This is a part-time position with approximately 20 hours per week and the expectation to work additional hours as business needs require.
• Schedules are generally available two weeks in advance.

RESPONSIBILITIES

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify identification.
• Perform required security checks, including the use of security wands.
• Continuously monitor candidates while examinations are in progress.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure testing environment and protect test materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Demonstrate flexibility with scheduling based on operational requirements.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

QUALIFICATIONS

Education

• High school diploma or equivalent required.
• College experience is an asset.

Experience

• Minimum one year of customer service experience required.
• Must be at least 18 years of age.

Skills

• Professional and effective communication skills.
• Ability to prepare detailed reports and correspondence.
• Ability to multitask and handle administrative duties.
• Proficiency with Microsoft Windows applications, including Microsoft Office, Outlook, and web browsers.

Physical Requirements

• Ability to bend, stoop, and lift up to 40 lbs.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move throughout the test center regularly while proctoring.
• Ability to monitor testing rooms through camera systems and computer screens.
• Ability to maintain and move computer equipment safely within the testing environment.

Hourly Rate: CAD $20.00 per hour

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.