Canada, British Columbia, Surrey

Applications due: 02 Jan, 2026

Job Synopsis

Mennonite Central Committee BC (MCC BC) exists to share God's love and compassion for all through relief, development and peace. The Thrift Shop Assistant Manager role directly supports this mission by providing people leadership, expertise and management support so that Thrift shoppers can find and purchase high quality treasures to support MCC’s world-changing initiatives.

Working in MCC BC’s Surrey Thrift Shop, located in Central Surrey, BC, and reporting to the Surrey Thrift Shop Manager, the Assistant Manager is responsible for providing day-to-day leadership and support for the daily operations of the thrift shop. From the warehouse to the retail floor, under the direction of the Shop Manager and the Director, Social Enterprise, you are responsible for identifying and implementing activities at your thrift shop to meet its goals, plans and vision.

This role includes general shop leadership alongside and in relief of the Thrift Shop Manager, employee and volunteer coordination and scheduling, hands-on retailing assistance, back-of-house and inventory supervision and support, shop communications, and workplace safety. You’ll work directly with customers, volunteers, employees, donors and members of the community in a manner that reflects Christian integrity, exemplifying the beliefs, values, and mission of Mennonite Central Committee British Columbia in the workplace.

As an integral member of the team, this position requires a personal alignment with MCC BC’s Christian identity and values, which are rooted in Jesus, the broader community of faith, and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC, as well as at churches or faith gatherings, and calls for representing MCC and its work with integrity in all settings.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

Essential:

• Must be able to demonstrate a commitment to a personal Christian faith and discipleship, active participation in a Christian church or Christian community, and nonviolent peacemaking.

• Three years of relevant Thrift and/or retail experience

• Post-secondary studies in business management, or 1+ year experience in a supervisory, volunteer coordination or management role preferred

• Satisfactory criminal record check

• Legally eligible to work in Canada

Preferred:

• Knowledge of the second-hand merchandise market & basic ability to assess quality of clothing, housewares, and furniture is an asset
• Current First Aid Training Certification (may be provided in first three months of employment)
• Verbal Intervention Training Certification (Nonviolent Crisis Intervention; may be provided in the first three months of employment)
• Valid driver’s license and clean driving record (abstract)

Key Responsibilities

Include, but are not limited to:

RETAIL OPERATIONS

• Lead, monitor, support and participate in all aspects of shop operations, acting in relief of the Shop Manager when the Shop Manager is not present
• Oversee shop opening and closing procedures, as required
• Oversee, support and participate in service and assistance directly to customers and donors on the retail floor, during donations intake, and at check-out
• Oversee, support and participate in inventory receiving, pre-sorting, sorting, repair/preparation, and movement onto the retail floor or for appropriate disposal
• Maintain merchandise quality and price control, including researching competitive price points and developing and updating quality criteria, price lists, and merchandise rotation schedules
• Oversee, support and participate in inventory pick-up and delivery, as required
• Oversee, support and participate in inventory movement, stocking, placement, merchandising and maintenance, to achieve MCC BC standards of tidiness, organization and optimal sales impact
• Oversee, support and participate in check out services and processes, including customer service and assistance, cash handling, till systems, balancing, and error handing
• Monitor, intervene and resolve disruptive, intense or challenging customer and visitor interactions and loss prevention situations
• Assess, rectify and improve all aspects of shop cleanliness, tidiness and safety conditions and standards
• Maintain records of customer, employee, volunteer, visitor or property incident reports related to any aspect of shop operations, submitting to internal and external authorities as required
• Under the direction of the Shop Manager, support property and capital asset maintenance and upgrade activities

EMPLOYEE & VOLUNTEER LEADERSHIP

• Demonstrate MCC BC’s commitment to Christian mission, values, behaviours and approaches as defined in the qualifications, in all formal and informal interactions with any stakeholder
• Coordinate all aspects of shop volunteer operations for the store, including recruitment, training, scheduling and supervising of volunteers
• Lead, oversee, support and participate in volunteer engagement and appreciation initiatives
• Provide onboarding, orientation and training to volunteers and employees, including team, shop and organizational introductions; task orientation and training; use of necessary equipment; and workplace safety practices.
• Supervise employee and volunteer activities, providing delegation, direction, correction, assistance and coaching as required
• Resolve conflict between employees and volunteers in a manner aligned with MCC BC values, seeking strategic and values alignment

STRATEGY, ADMINISTRATION & MARKETING

• Support the Shop Manager in the development of shop vision, goals, values, expectations, standards, and processes
• Support all aspects of shop administration as directed by the Shop Manager, acting in relief of the Shop Manager as required
• As directed by the Shop Manager, maintain shop personnel, financial, and facility records, including data entry, reporting, approvals, and supporting activities, as required
• Under the direction of the Shop Manager, manage expenses and revenue-generating activities within approved budget
• Participate in shop, thrift network or MCC BC organizational meetings, projects and activities, as required
• Under the direction of the Shop Manager, develop, plan, and implement merchandising and marketing plans to increase sales, increase awareness, assist with recruiting, and positively stakeholder engagement
• Monitor, oversee, support and manage in online sales and social media accounts, as required

TEAM PARTICIPATION

• Demonstrate MCC BC’s commitment to Christian faith, mission, and values as defined in the qualifications
• Foster positive, supportive, and professional relationships with employees, volunteers, and other stakeholders
• Actively participate in staff meetings, trainings, and development, including devotionals and prayers with personnel, leading as required
• Adhere to MCC BC’s Code of Conduct, policies, practices, and procedures, including Workplace Health and Safety
• Work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud, among other situations)
• Perform other duties as requested

Challenges

Work requires healthy boundaries;Complex-needs population;Diverse group of stakeholders;Physically demanding work;Occasional evening and weekend work

Start Date

16 Feb, 2026 - may be adjusted, or until suitable candidate is identified.

Salary Details

. $56,800-$63,100 annually. Placement within this range will be based on qualifications.

Additional Information

WORKING CONDITIONS

• This position is full-time working 40 hours per week.
• Business operating hours are 8:30 AM to 5:00 PM, Monday to Saturday. Work shifts may begin prior to or extend later than operating hours. Supporting special organizational initiatives may require working extended, after or holiday hours, as necessary.
• Work environment and physical demands: Work is primarily performed in a retail thrift shop, with exposure to varying temperatures, dust, and moderate noise. Role requires frequent standing, walking, bending, and lifting of items up to 50 lbs./23 kg. Use of carts, ladders, and other equipment may be necessary. Duties may include working outdoors in varying weather conditions. Appropriate footwear is required; some duties may require wearing personal protective equipment. Job may require contact with vulnerable individuals, including people in crisis who may be distressed or hostile.