About the role
We respectfully request that 3 rd parties refrain from contacting us regarding this posting. Overview LABUR is supporting a client in strengthening their end-user support capabilities through a critical Service Desk initiative. This engagement is focused on delivering seamless technical assistance across Level 1, Level 2, and select Level 3 issues, ensuring operational continuity and an exceptional user experience. The Service Desk Technician will play a key role in resolving technical challenges quickly and effectively, leveraging deep expertise in Microsoft technologies and bilingual communication skills to support a diverse user base.
Responsibilities
- Provide L1 and L2 support for hardware, software, and network issues; assist with L3 escalations as needed.
- Manage and troubleshoot Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Cloud services.
- Support and maintain Microsoft Office 365 applications and related services.
- Perform device enrollment, compliance configuration, and policy management in Intune.
- Handle identity and access management tasks within Entra ID.
- Respond to service requests and incidents via ticketing system, ensuring SLAs are met.
- Document solutions and maintain knowledge base articles for recurring issues.
- Collaborate with internal teams and vendors for complex problem resolution.
- Deliver outstanding customer service and maintain a positive user experience.
Qualifications
- Fluent in French and English (written and spoken) required.
- Proven experience in Service Desk or IT Support roles (L1–L3).
- Strong knowledge of Microsoft Intune, Microsoft Entra ID, Microsoft Cloud, and Office 365.
- Excellent critical thinking and troubleshooting skills.
- Strong customer service orientation and ability to communicate technical concepts clearly.
- Self-motivated, accountable, eager, and a high sense of urgency.
- Familiarity with ITIL principles and ticketing systems (e.g., ServiceNow, Jira) is a plus.
Compensation $30 - $35 per hour - Dependent on fit and experience.
About LABUR
LABUR brings technology and business together through sound advice, skillful delivery, and selective leadership search. Our mission is to bridge the formidable gap between business and technology. LABUR's unique model allows us to take a holistic view of complex technical projects and transformations at both the strategic and functional levels. In our Advisory Services practice, we guide clients through complex technical initiatives by providing actionable roadmaps with sustainable results. We also provide tactical support through project delivery in our Strategic Resourcing and find the right leaders to guide these projects through our Executive Search function.
About the role
We respectfully request that 3 rd parties refrain from contacting us regarding this posting. Overview LABUR is supporting a client in strengthening their end-user support capabilities through a critical Service Desk initiative. This engagement is focused on delivering seamless technical assistance across Level 1, Level 2, and select Level 3 issues, ensuring operational continuity and an exceptional user experience. The Service Desk Technician will play a key role in resolving technical challenges quickly and effectively, leveraging deep expertise in Microsoft technologies and bilingual communication skills to support a diverse user base.
Responsibilities
- Provide L1 and L2 support for hardware, software, and network issues; assist with L3 escalations as needed.
- Manage and troubleshoot Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Cloud services.
- Support and maintain Microsoft Office 365 applications and related services.
- Perform device enrollment, compliance configuration, and policy management in Intune.
- Handle identity and access management tasks within Entra ID.
- Respond to service requests and incidents via ticketing system, ensuring SLAs are met.
- Document solutions and maintain knowledge base articles for recurring issues.
- Collaborate with internal teams and vendors for complex problem resolution.
- Deliver outstanding customer service and maintain a positive user experience.
Qualifications
- Fluent in French and English (written and spoken) required.
- Proven experience in Service Desk or IT Support roles (L1–L3).
- Strong knowledge of Microsoft Intune, Microsoft Entra ID, Microsoft Cloud, and Office 365.
- Excellent critical thinking and troubleshooting skills.
- Strong customer service orientation and ability to communicate technical concepts clearly.
- Self-motivated, accountable, eager, and a high sense of urgency.
- Familiarity with ITIL principles and ticketing systems (e.g., ServiceNow, Jira) is a plus.
Compensation $30 - $35 per hour - Dependent on fit and experience.
About LABUR
LABUR brings technology and business together through sound advice, skillful delivery, and selective leadership search. Our mission is to bridge the formidable gap between business and technology. LABUR's unique model allows us to take a holistic view of complex technical projects and transformations at both the strategic and functional levels. In our Advisory Services practice, we guide clients through complex technical initiatives by providing actionable roadmaps with sustainable results. We also provide tactical support through project delivery in our Strategic Resourcing and find the right leaders to guide these projects through our Executive Search function.