ABOUT WESTERN COMMUNITY COLLEGE:

Western Community College is a privately held provider of post-secondary education in British Columbia, offering a Bachelor of Hospitality Management degree program and more than 60 career training diploma and certificate programs in the fields of business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing, using industry-based market-driven curriculums. We provide a dynamic, collaborative, and engaging learning environment to our students with a very high standard of community-driven post-secondary education.

We value diversity, equity and inclusion. Our college does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or marital status. We are committed to being an equal opportunity employer and to creating a diverse environment where employees are involved and respected. All qualified applicants will receive the same consideration for employment.

Title: Office Administrative Assistant – Finance/Student loans

Responsibilities:

• Process student payment collections and manage payment plans.

• Confirm Student Aid BC enrollment and handle Student Aid BC PED & App 3 submissions.

• Assist with managing third-party invoices and payment collections (e.g., Amazon, Diversity, WorkSafe BC).

• Build strong, empathetic relationships with students, promoting financial literacy
  and responsible funding choices.

• Support day to day campus financial operations including financial adjustments, scholarships and contracts.

• Providing information, guidance and assistance to students on funding and the financial aid application process.

• Assist in managing students’ finances while ensuring compliance with StudentAid BC and PTIRU requirements.

• Assist with audits to confirm students’ financial records are accurate and meet PTIRU standards.

• Oversee and manage the financial aid application process for the campus.

• Maintain compliance with all the internal and external financial policies, Procedures, and provincial/federal regulations.

• Maintaining a tracking system for new applications and missing documents for timely follow-up and completion in accordance with Company policies and procedures.

• Assisting students in determining the funding best suited to their needs by providing students with accurate information about funding options, loan counseling, alternative financing, contracts and/or institutional payment plans

• Assisting students in appealing denied provincial/national loan applications

• Assisting students in determining government loan eligibility if they are requesting financial assistance.

• Supporting the administrative functions of the campus to enhance the student experience

• Manage purchase orders (POs) and invoices.

• Track e-transfers and wire transactions.

• Assist students with MySIS support, including password changes.

• Prepare and issue T2202A tax forms.

• Assist with financial year-end reporting.

• Maintain and update policies, procedures, and administrative forms.

• Liaise with external suppliers for office equipment maintenance.

Requirements (Education and Experience)

To be successful, the individual must be committed to developing, maintaining and demonstrating the following:

• Bachelor's degree in business, Accounting, or a related field.

• 1-3 years of experience in administrative support, finance, or customer service.

Skills and Abilities:

• Excellent interpersonal, oral, and written communication skills.

• Ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.

• Solid working knowledge of MS Office including Word, Excel, Outlook and ability to troubleshoot minor computer problems.

• Excellent organizational skills with ability to multi-task.

• Ability to complete work in a timely manner with accuracy and attention to detail.

• Ability to work independently with minimum supervision.

• Good judgment and ability to prioritize assignments.

• Ability to work under pressure and maintain a calm focus during hectic periods.

• Understanding of the programs and services provided by the Company.

• Ability to exhibit a professional attitude and image with a commitment to quality service.

• A positive attitude and customer focused approach.

• Team player.

• Excellent negotiation and problem-solving skills.

• Ability to interpret and apply the College's and government policies, procedures and guidelines.