Top Benefits
About the role
Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.
Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.
As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.
Why Work With Us?
- Earn up to $150,000 per year (base salary + monthly/annual bonuses)
- Up to $10,000 signing bonus or relocation assistance amount (within Canada)
- Comprehensive benefits package
- Company provided vehicle and $250 gas allowance per month
- Modern facilities with state of the art equipment and tools
- Opportunities for professional growth and I-CAR training
- Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way
What You’ll Do
- Lead daily shop operations to ensure efficiency, quality, and profitability.
- Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.
- Champion a culture of safety, continuous improvement, and customer care.
- Manage shop financials, KPIs, payroll, and vendor relationships.
- Promote Craftsman Collision in the community and support business development initiatives.
- Ensure compliance with all regulatory standards, company policies, and procedures.
What We’re Looking For
- Minimum of 5 years of progressive industry or related experience, including experience in sales, customer service, management or leadership
- Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered
- Strong understanding of operations, budgeting, and expense management
- I-CAR Platinum certification an asset
- Proficiency in Mitchell Estimating, Audatex, ALLDATA an asset
- Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset
- Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers
- Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills
- Proven experience effectively leading a team in a fast-paced environment
- Demonstrated time management, problem solving, critical thinking and sound judgement skills
- Strong interpersonal skills with customer service-oriented attitude
- Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications
- Demonstrated desire and aptitude for learning and development
- Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years
- Must be legally entitled to work in Canada with no restriction
- Ability to travel occasionally within Canada and to the US for company functions
About Craftsman Collision
Proudly Canadian and family owned since 1977, Craftsman Collision has over 40 shops in Western Canada and 600+ team members.
We’re a big company – the largest independently owned and operated collision repair chain in Canada – but we’re also a family that cares about the people we work with. Our team members are able to participate in a wide range of learning and development opportunities, have access to extended health and wellness benefits, and have the peace of mind that comes with our extensive health and safety program. Having fun together is as important as working hard and we offer a variety of social events throughout the year.
While we're a leader in our industry, we're also a good neighbour in our communities. Craftsman has launched a number of environmental and sustainability initiatives, and supports charities and events in the communities we serve.
Top Benefits
About the role
Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.
Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.
As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.
Why Work With Us?
- Earn up to $150,000 per year (base salary + monthly/annual bonuses)
- Up to $10,000 signing bonus or relocation assistance amount (within Canada)
- Comprehensive benefits package
- Company provided vehicle and $250 gas allowance per month
- Modern facilities with state of the art equipment and tools
- Opportunities for professional growth and I-CAR training
- Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way
What You’ll Do
- Lead daily shop operations to ensure efficiency, quality, and profitability.
- Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.
- Champion a culture of safety, continuous improvement, and customer care.
- Manage shop financials, KPIs, payroll, and vendor relationships.
- Promote Craftsman Collision in the community and support business development initiatives.
- Ensure compliance with all regulatory standards, company policies, and procedures.
What We’re Looking For
- Minimum of 5 years of progressive industry or related experience, including experience in sales, customer service, management or leadership
- Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered
- Strong understanding of operations, budgeting, and expense management
- I-CAR Platinum certification an asset
- Proficiency in Mitchell Estimating, Audatex, ALLDATA an asset
- Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset
- Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers
- Demonstrated aptitude to prioritize tasks based on comparative importance and urgency
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills
- Proven experience effectively leading a team in a fast-paced environment
- Demonstrated time management, problem solving, critical thinking and sound judgement skills
- Strong interpersonal skills with customer service-oriented attitude
- Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications
- Demonstrated desire and aptitude for learning and development
- Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years
- Must be legally entitled to work in Canada with no restriction
- Ability to travel occasionally within Canada and to the US for company functions
About Craftsman Collision
Proudly Canadian and family owned since 1977, Craftsman Collision has over 40 shops in Western Canada and 600+ team members.
We’re a big company – the largest independently owned and operated collision repair chain in Canada – but we’re also a family that cares about the people we work with. Our team members are able to participate in a wide range of learning and development opportunities, have access to extended health and wellness benefits, and have the peace of mind that comes with our extensive health and safety program. Having fun together is as important as working hard and we offer a variety of social events throughout the year.
While we're a leader in our industry, we're also a good neighbour in our communities. Craftsman has launched a number of environmental and sustainability initiatives, and supports charities and events in the communities we serve.