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LVMH Watches & Jewelry logo

Talent and Business Operations Manager, Stores

Thunder Bay, Ontario
Senior Level
full_time

Top Benefits

Discounts on Sephora products
Access to exclusive brand events
Comprehensive training and career development

About the role

Profile At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees. Job ID: 266336 Store Name/Number: ON-Thunder Bay (0870) Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You’ll love working here… As Talent and Business Operations Manager, Stores, you will be responsible for managing the People and Operations aspects of a specific Sephora store location. You will regularly support in areas such as staffing/zoning of the store, beauty advisor training and education, onboarding of new advisors, store scheduling and overall execution of Sephora operation standards within the store.Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select and hire candidates.Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partners to develop and execute the stores on-going training strategy.Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.Operational Excellence. Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store. This includes shipping, receiving, returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store. We’d love to hear from you if…You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service. While at Sephora, you’ll enjoy…The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.The perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals. #NSOBA Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

About LVMH Watches & Jewelry

Retail Luxury Goods and Jewelry
501-1000

The Watches & Jewelry division of LVMH brings together 6 leading Houses in high-quality watchmaking, jewelry and high jewelry with complementary positions.

The Division is present in 34 countries with Brands Headquarters in 3 different countries, respectively Switzerland, Italy and France, what makes the Watches & Jewelry division a highly international pool with 8,000 employees from 65 nationalities.

This is the most significant Watches & Jewelry division belonging to a luxury Group, LVMH being the world leader in this industry with more than 70 prestigious Houses in all five major sectors.

Established in 1999, the Watches & Jewelry sector is the most recent Group's activity and counts among the top dynamic brands on the market: • For watchmaking, TAG Heuer’s international stature, Hublot’s strong dynamic of innovation and Zenith’s age-old “savoir-faire”; • For jewelry and high jewelry, Bulgari’s colorful and generous influence, Chaumet’s graceful and elegant style and Fred’s informal glamorous collections.

The shared mission of the 6 Houses is to employ their bold creativity and perfectly master their proper “savoir-faire” to constantly surprise their customers and offer them the objects they desire. A quest for excellence, creativity and innovation guide the Houses in this area every day.

If you wish to be part of this exciting and challenging work environment, we invite you to follow our LVMH Watches & Jewelry division page for regular updates and insights into our business.