About the role
Summary
Salary:
Competitive
Team:
Customer Service and Inside Sales
Location:
Canada - Toronto Office
About Us:
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment
About the Role:
This is a fixed term role through May 2026.
Researches, analyses and distributes findings for Logistics related customer claims.
-
Oversee day to day Customer claims resolution
- Serve as the main point of contact for our Accounts Receivable team in investigating customer deductions related to shortages, damage and routing guide compliance.
- Furnishes information on any after ship issue such as providing proof of delivery or pickup, damage and shortage claims and routing guide violations.
- Works closely with A/R, Logistics Managers, Sales and Account Manager to promptly research information to assist in resolving customer issues.
- Completes related records, reports, and documentation.
- Participate in monthly Logistics budget meetings and provide support when needed
-
Provide accurate, meaningful, and timely reporting
- Own data collection and root cause analysis for all Logistics related customer deductions.
- Create and maintain dashboards to be shared with varying audiences
- Deliver weekly, monthly and ad hoc reporting to support Dyson deduction reduction goals
- Document and report chargebacks that are caused by our 3PL partners working with the Logistics Analyst and Logistics Managers to recover these funds.
-
Collaborate with key internal and external partners
- Review retailer routing guides and document violation claims with 3PL and internal Dyson partners as needed
- Analyze compliance-related chargebacks and recommend corrective actions as appropriate.
- Communicates with account managers and customer with regards to any account problems while discussing customer concerns and suggestions.
About You:
- Bachelor’s degree preferred
- Fluent in both French and English
- 2+ years’ experience in Supply Chain, Logistics, or related field
- Demonstrates understanding of Supply Chain and Logistics
- Advanced knowledge/proficiency in Microsoft Excel preferred
- SAP experience preferred
- Strong analytical and problem-solving skills
- Independent and critical thinking
- Strong written and oral communication skills
- Adaptable/flexible; able to multitask
- Strong attention to detail and accuracy – tireless in getting the right result
- Able to work both independently and within a team setting
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at ustalentacquisition@dyson.com
About Dyson
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.
About the role
Summary
Salary:
Competitive
Team:
Customer Service and Inside Sales
Location:
Canada - Toronto Office
About Us:
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment
About the Role:
This is a fixed term role through May 2026.
Researches, analyses and distributes findings for Logistics related customer claims.
-
Oversee day to day Customer claims resolution
- Serve as the main point of contact for our Accounts Receivable team in investigating customer deductions related to shortages, damage and routing guide compliance.
- Furnishes information on any after ship issue such as providing proof of delivery or pickup, damage and shortage claims and routing guide violations.
- Works closely with A/R, Logistics Managers, Sales and Account Manager to promptly research information to assist in resolving customer issues.
- Completes related records, reports, and documentation.
- Participate in monthly Logistics budget meetings and provide support when needed
-
Provide accurate, meaningful, and timely reporting
- Own data collection and root cause analysis for all Logistics related customer deductions.
- Create and maintain dashboards to be shared with varying audiences
- Deliver weekly, monthly and ad hoc reporting to support Dyson deduction reduction goals
- Document and report chargebacks that are caused by our 3PL partners working with the Logistics Analyst and Logistics Managers to recover these funds.
-
Collaborate with key internal and external partners
- Review retailer routing guides and document violation claims with 3PL and internal Dyson partners as needed
- Analyze compliance-related chargebacks and recommend corrective actions as appropriate.
- Communicates with account managers and customer with regards to any account problems while discussing customer concerns and suggestions.
About You:
- Bachelor’s degree preferred
- Fluent in both French and English
- 2+ years’ experience in Supply Chain, Logistics, or related field
- Demonstrates understanding of Supply Chain and Logistics
- Advanced knowledge/proficiency in Microsoft Excel preferred
- SAP experience preferred
- Strong analytical and problem-solving skills
- Independent and critical thinking
- Strong written and oral communication skills
- Adaptable/flexible; able to multitask
- Strong attention to detail and accuracy – tireless in getting the right result
- Able to work both independently and within a team setting
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at ustalentacquisition@dyson.com
About Dyson
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.