The Coordinator, eBilling is responsible for the eBilling functions of the firm and acts as a subject matter expert relating to eBilling applications, policies and procedures.

• Act as a subject matter expert relating to e-billing applications, policies and procedures.
• Train and provide user support to resolve routine electronic invoice issues.
• Work with the Director, Client Accounting to identify and make recommendations for improvements regarding current eBilling practices and procedures.
• Manage the set-up for eBilling systems for current and new client matters, prepare and update timekeeper lists and rates, and use LEDES to create and modify bill and proforma templates to incorporate client specific requirements.
• Prepare and report accruals as requested by clients and upload such report into 3rd party ebilling platforms.
• Modify LEDES templates to ensure compliance with e-billing platform.
• Identify, research, and troubleshoot technical issues to ensure invoices are appropriately submitted and accepted by clients in a timely manner.
• Maintain and implement applicable eBilling software upgrades by testing new and existing functions.
• Prepare e-billing rejection report to identify pending invoices and bring matters to resolution.
• Communicate any maintenance or implementation requirements with internal stakeholders and external vendors to resolve technical issues.
• Maintain files to ensure they adhere to Firm and client guidelines.
• Assist with other financial services projects and initiatives as required.
• Post-secondary diploma or degree in accounting, finance, or commerce, or equivalent experience to successfully complete the essential requirements of the role.
• 3-5 years’ related experience, preferably within a professional services firm.
• Proficient in MS Office product suite. Strong technical skills with expert knowledge of Excel, including pivot tables and macros.
• Experience with LEDES XML and 3E Financial systems (including having solid understanding of database structures) would be an asset.
• Experience with workflow analysis.
• Strong client service orientation combined with the ability to manage multiple client needs at the same time.
• Excellent organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.
• Exceptional attention to detail.
• Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.
• Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
• Sound judgment including the ability to deal with confidential information with utmost discretion.
• Flexibility to work overtime when necessary (i.e. month-end, year-end).

This position is part of our hybrid work model with 4 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.