Top Benefits
Equity awards for all employees
Health, vision, and dental coverage for you and family
12 weeks paid parental leave at full salary
About the role
Who you are
- You’ve managed 20+ technical ICs before (pods, squads, or distributed groups)
- Obsessively detail-oriented — nothing escapes your field of view
- Hands-on operator who works in the weeds, not above them
- Obsessive commitment to quality in logic, workflows, and customer experience
- Customer-obsessed, especially in high-pressure or healthcare environments
- Exceptional project manager who can juggle many active deployments simultaneously
- Clear, direct communicator with customers and internal teams
- Able to recruit, hire, and build a high-performing AI Agent Engineering team
- Experience delivering technical solutions to customers, ideally in environments requiring precision and reliability
- Background in engineering, QA, or testing — strong technical underpinning is mandatory
- Healthcare deployments (EHRs, payer systems, portals)
- Multi-agent orchestration or LLM/automation work
- QA automation or test engineering foundations
- Startup or 0→1 team-building experience
- Consulting or forward-deployed engineering roles
What the job involves
- Reports to: Head of Deployment / Product
- The shift to agentic work is accelerating, and we’re leading it. Our AI Deployment Engineering team is the engine behind that shift
- As we scale to a team of 30 people, we’re hiring a hands-on, detail-obsessed leader who can build both the people and the systems required to deliver world-class deployments in high-stakes customer environments
- You’ll lead and scale Magical’s AI Deployment Engineering team — the technical, customer-facing group responsible for implementing our AI Agents into customer environments
- You'll manage and dive into the details every day
- Reviewing workflow logic and agentic designs
- Troubleshooting issues directly
- Project-managing customer launches
- Recruiting, onboarding, and developing new AI Agent Engineers
- Creating systems, templates, and processes that make the team faster and more predictable
- You will own both delivery and quality, ensuring customers go live quickly, reliably, and with an experience that feels unmistakably Magical
- Grow the AI Agent Engineering team from 8 → ~25 by EOY 2026
- Recruit, hire, and onboard top-tier talent with engineering, QA, or test backgrounds
- Build a culture of ownership, precision, and customer obsession
- Establish performance management, leveling, and clear expectations
- Oversee the design, build, testing, and launch of agentic workflows across healthcare and payer/provider customers
- Stay hands-on with builds early on to set the quality bar and expectations
- Ensure deployments meet reliability, latency, and quality standards
- Build rigorous systems for project management, QA, review cycles, and documentation
- Create reusable components, templates, and tooling that dramatically speed up future builds
- Reduce deployment timelines from weeks to days through process improvement and standardization
- Act as the senior escalation point for complex customer issues
- Interface directly with customer engineering teams, PMs, and operational leaders
- Set expectations clearly, communicate proactively, and manage timelines confidently
- Feed real-world deployment learnings into Product and Engineering to improve the platform
- Implement detailed workflow and logic reviews with consistency
- Drive best practices in agentic design, testing, and performance tuning
- Ensure every deployment is robust, maintainable, and production-grade
- The opportunity to build and scale one of the world’s first Forward Deployed AI Engineering teams focused on Healthcare
Benefits
- Ownership 📈 **** Everyone is eligible for equity awards, and we have big plans. That means when we grow together, we win together
- Health, Vision, & Dental Benefits 💊 We offer competitive benefits packages for you and your family (we got your back!)
- Parental leave 🐣 Welcoming a child is one of life’s most magical moments. Magical is proud to offer 12 weeks of paid leave at your full salary for all new parents (irrespective of whether you’ve birthed, adopted, or fostered)
- Unlimited PTO ⏰ We know that work isn't life. Take ****as much time to rest and recharge
- Productivity stipend 🖥 $600 one-time stipend to make your home office setup super effective (ideas: ergonomic chair, sit stand desk, printers that actually work on the first try)
- Wellness credit 💚 $300 annual stipend to spend on things to nourish the mind, body, or soul (ideas: Calm, fitness watch, yoga, etc)
- Friday lunches 🍽️ ****Lunch is on us every Friday (up to $100 per month). For extra fun calories, have lunch with your Magical colleagues virtually or in person if in the same city
- Flexible work 🌎 Work anywhere you want. We offer the flexibility of remote work with the fun, closeness, and spontaneity of an in-person office
- Co-working spaces 💺 Feel more productive in an office environment? You can expense working from a co-working space / office hub in whatever city you're in
- Monthly bonding events 🎉 ****We don't like to take ourselves too seriously. We host monthly events where the entire team gets together - dinner and drinks are on us! Past events include: Mai Tai making Magic Show, Candle making, Game nights and more
Top Benefits
Equity awards for all employees
Health, vision, and dental coverage for you and family
12 weeks paid parental leave at full salary
About the role
Who you are
- You’ve managed 20+ technical ICs before (pods, squads, or distributed groups)
- Obsessively detail-oriented — nothing escapes your field of view
- Hands-on operator who works in the weeds, not above them
- Obsessive commitment to quality in logic, workflows, and customer experience
- Customer-obsessed, especially in high-pressure or healthcare environments
- Exceptional project manager who can juggle many active deployments simultaneously
- Clear, direct communicator with customers and internal teams
- Able to recruit, hire, and build a high-performing AI Agent Engineering team
- Experience delivering technical solutions to customers, ideally in environments requiring precision and reliability
- Background in engineering, QA, or testing — strong technical underpinning is mandatory
- Healthcare deployments (EHRs, payer systems, portals)
- Multi-agent orchestration or LLM/automation work
- QA automation or test engineering foundations
- Startup or 0→1 team-building experience
- Consulting or forward-deployed engineering roles
What the job involves
- Reports to: Head of Deployment / Product
- The shift to agentic work is accelerating, and we’re leading it. Our AI Deployment Engineering team is the engine behind that shift
- As we scale to a team of 30 people, we’re hiring a hands-on, detail-obsessed leader who can build both the people and the systems required to deliver world-class deployments in high-stakes customer environments
- You’ll lead and scale Magical’s AI Deployment Engineering team — the technical, customer-facing group responsible for implementing our AI Agents into customer environments
- You'll manage and dive into the details every day
- Reviewing workflow logic and agentic designs
- Troubleshooting issues directly
- Project-managing customer launches
- Recruiting, onboarding, and developing new AI Agent Engineers
- Creating systems, templates, and processes that make the team faster and more predictable
- You will own both delivery and quality, ensuring customers go live quickly, reliably, and with an experience that feels unmistakably Magical
- Grow the AI Agent Engineering team from 8 → ~25 by EOY 2026
- Recruit, hire, and onboard top-tier talent with engineering, QA, or test backgrounds
- Build a culture of ownership, precision, and customer obsession
- Establish performance management, leveling, and clear expectations
- Oversee the design, build, testing, and launch of agentic workflows across healthcare and payer/provider customers
- Stay hands-on with builds early on to set the quality bar and expectations
- Ensure deployments meet reliability, latency, and quality standards
- Build rigorous systems for project management, QA, review cycles, and documentation
- Create reusable components, templates, and tooling that dramatically speed up future builds
- Reduce deployment timelines from weeks to days through process improvement and standardization
- Act as the senior escalation point for complex customer issues
- Interface directly with customer engineering teams, PMs, and operational leaders
- Set expectations clearly, communicate proactively, and manage timelines confidently
- Feed real-world deployment learnings into Product and Engineering to improve the platform
- Implement detailed workflow and logic reviews with consistency
- Drive best practices in agentic design, testing, and performance tuning
- Ensure every deployment is robust, maintainable, and production-grade
- The opportunity to build and scale one of the world’s first Forward Deployed AI Engineering teams focused on Healthcare
Benefits
- Ownership 📈 **** Everyone is eligible for equity awards, and we have big plans. That means when we grow together, we win together
- Health, Vision, & Dental Benefits 💊 We offer competitive benefits packages for you and your family (we got your back!)
- Parental leave 🐣 Welcoming a child is one of life’s most magical moments. Magical is proud to offer 12 weeks of paid leave at your full salary for all new parents (irrespective of whether you’ve birthed, adopted, or fostered)
- Unlimited PTO ⏰ We know that work isn't life. Take ****as much time to rest and recharge
- Productivity stipend 🖥 $600 one-time stipend to make your home office setup super effective (ideas: ergonomic chair, sit stand desk, printers that actually work on the first try)
- Wellness credit 💚 $300 annual stipend to spend on things to nourish the mind, body, or soul (ideas: Calm, fitness watch, yoga, etc)
- Friday lunches 🍽️ ****Lunch is on us every Friday (up to $100 per month). For extra fun calories, have lunch with your Magical colleagues virtually or in person if in the same city
- Flexible work 🌎 Work anywhere you want. We offer the flexibility of remote work with the fun, closeness, and spontaneity of an in-person office
- Co-working spaces 💺 Feel more productive in an office environment? You can expense working from a co-working space / office hub in whatever city you're in
- Monthly bonding events 🎉 ****We don't like to take ourselves too seriously. We host monthly events where the entire team gets together - dinner and drinks are on us! Past events include: Mai Tai making Magic Show, Candle making, Game nights and more