This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered. We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.   At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.   We look forward to hearing from you!  Position Highlights As a Commercial Account Representative you will play an integral role in the underwriting and administration of commercial products to our prospective and existing commercial fleet customers. Your strong commercial automobile underwriting knowledge and skills will allow you to handle customer needs and explain complex coverage issues in understandable terms. Your strong knowledge of underwriting concepts, principles and practices for mid to large size fleets will improve the Corporation’s affordability and road safey in the commercial sector. You will have the ability to establish and maintain effective working relationships with commercial brokers, fleet customers and key internal ICBC departments dedicated to servicing our commercial customers.   Your focus will be:- Working with commercial brokers and customers to address the insurance needs of fleet customers- Evaluating commercial accounts for profitability; analyzing and underwriting fleets to improve optional pricing adequacy, minimize risk and applying actions to change behaviours- Promoting a positive image of ICBC and its products with the objective of improving broker loyalty and commitment- Acting as technical resource on rates, coverage and policies and responding to escalated issues including providing technical information and recommendations to claims staff- Representing the Commercial Underwriting department on internal committees, participating in discussions to analyze insurance issues, and developing recommendations for changes to policies and procedures. To make an immediate contribution in this challenging role you will bring:- Excellent technical knowledge of commercial automobile underwriting, and applicable acts, regulations, and tariffs- Strong critical thinking skills and analytical abilities to assess risk exposures relevant to the portfolio and resolve escalated problems and issues

• Strong knowledge of the relevant acts, policies and procedures as they pertain to commercial auto insurance products and coverages- Strong communications abilities to communicate complex information effectively through presentations and documentation to a variety of audiences, resolve escalated customer issues- Excellent organizational abilities to manage multiple priorities and work within an ever changing environment. Post-secondary education plus several years of underwriting moderate to complex risk, sales and marketing experience in the automobile insurance or equivalent industry is requested. A completed CIP is typically requested for this role. *Please note this position qualifies for TO days and will be on a hybrid model (3 days WFH and 2 days in-office in North Vancouver).  About us:  At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.  Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.  

Collaborative: We include different perspectives to reach our common goals. Supportive: We seek to understand to meet diverse and evolving needs. Straightforward: We simplify the complex to make things easier. Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

  Only candidates legally entitled to work in Canada will be considered for this position. #IND1