About the role
Job Description Role: Account Director
Location: Toronto, Canada
THE OPPORTUNITY This is an opportunity to work with the leading Independent Marketing Intelligence Company.
As a member of the Account Management team, you will be in the
unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product and Marketing; not only within Canada but across our Global footprint. The Account Director is a hard-working, analytical media professional driven by a focus on client success.
What You’ll Be Doing Your main responsibilities will include:
- People Management
○ Creating and maintaining operational excellence in the day-to-day workflow of
the Account Management team including training and support with daily tasks
○ Establishing clear expectations of the role and responsibilities for Account
Managers and/or any direct reports
○ Act as the escalation point with internal team challenges with the Group
Account Director or appropriate stakeholders.
○ Identify and provide coaching and professional development opportunities for Account Managers, Account Executives and Account Coordinators and help to identify any gaps in career development.
- Client Servicing & Relationships
○ Act as a main point of contact with previously identified accounts and
agencies providing short term and long term strategies based on clients
business needs and challenges.
○ Identify and develop analytics solutions with your commercial lead for clients
outside of traditional media to support MiQ’s growth objectives.
○ Act as the key stakeholder with commercial lead providing strategic guidance on RFP responses on accounts held by the commercial lead or accounts where the Account Director is the main point of contact.
○ Overseeing the post-sales process, ensuring world-class servicing and output
at every stage of the client lifecycle
○ Manage, maintain/develop strong relationships with key client stakeholders
through strategic thinking and developing relationship as a trusted partner
○ Growth mindset for the account management function: seek to grow accounts
from small/new spenders into key accounts through excellence in execution,
insights and deep client knowledge, assisting the commercial lead in identifying new opportunities for increased revenue potential.
○ Act as the escalation point for troubleshooting client requests and the
communication to all key stakeholders
○ Lead/support the development and presentation of quarterly client QBR’s
○ Ensure the fulfilment of SLA/MSAs where applicable through conscientious
management of client and MiQ deliverables.
○ Lead / support with annual SLA/MSA negotiations
- Campaign & Insight Management
○ Overseeing and ensuring operational excellence across each stage of the
campaign lifecycle including insight reports.
○ Identifying and securing upweight and resell opportunities through strategic
thinking and strong client relationships and understanding of their business challenges and needs
- Thought Leadership
○ Act as a trusted advisor to stakeholders, clients and the team; sought out as a
sounding board and industry expert both internally and externally.
○ Honestly and proactively challenge internal/external stakeholders’ ideas,
systems and tools – putting forward solutions to address pain points and drive
improvements.
○ Gain deep knowledge of client challenges and work with the commercial lead
(where applicable) to help solve and deliver best in class solutions.
○ Ensure continuous upskilling in direct reports on knowledge of MiQ products
and solutions and digital ad industry knowledge and understanding.
○ Industry evangelist/expert in programmatic, advanced capabilities and
advanced solutions.
○ Attends industry events to gain a deeper understanding on industry
developments and seek client entertainment/relationship opportunities
- Innovation
○ Consistently suggest novel approaches for all types of challenges; at the
same time helping to drive a culture of innovation amongst team members
○ Proactively seek to pilot, validate, and improve new ideas or methods and be
willing to take calculated risks
○ Share new ways of working with commercial and trading to drive operational
performance and excellence.
Your Qualifications
- At least 3+ years of experience in the programmatic media and/or ad tech space.
- At least 2+ years client facing experience working in a team environment
- Demonstrated ability to manage and develop people in a junior to early managerial capacity
- Client Services / Account Management / Sales Support / Ad-Ops background
advantageous but not required
- Strong hands-on knowledge of Microsoft Office (excel, Powerpoint)
- Ability to meet tight deadlines and prioritize workloads
- High attention to detail with a commitment to quality and accountability
- Ability to multitask, prioritize and stay organized in a fast-paced environment
- Ability to problem-solve, work independently, and identify potential risks
- Eager to learn new systems, technologies, and advertising techniques
- Flexible and adaptable as a team player with strong communication skills
- A can-do attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
- Alignment with MiQ's core values
About MiQ
We’re not your average programmatic media partner, and it's because excellence is in our DNA. Since 2010, our agnostic approach has leveraged the best buying platforms, ad inventory, and audience intelligence in the world, ensuring we deliver first-class service and unmatched performance on brand and agency ad campaigns. Our technology puts sophisticated AI in the hands of our industry experts to make unbiased decisions that never compromise on reach, ROI, quality, or insight. With the largest footprint of TV data and solutions across all channels and verticals, we’re leading the programmatic industry, and making it better.
About the role
Job Description Role: Account Director
Location: Toronto, Canada
THE OPPORTUNITY This is an opportunity to work with the leading Independent Marketing Intelligence Company.
As a member of the Account Management team, you will be in the
unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product and Marketing; not only within Canada but across our Global footprint. The Account Director is a hard-working, analytical media professional driven by a focus on client success.
What You’ll Be Doing Your main responsibilities will include:
- People Management
○ Creating and maintaining operational excellence in the day-to-day workflow of
the Account Management team including training and support with daily tasks
○ Establishing clear expectations of the role and responsibilities for Account
Managers and/or any direct reports
○ Act as the escalation point with internal team challenges with the Group
Account Director or appropriate stakeholders.
○ Identify and provide coaching and professional development opportunities for Account Managers, Account Executives and Account Coordinators and help to identify any gaps in career development.
- Client Servicing & Relationships
○ Act as a main point of contact with previously identified accounts and
agencies providing short term and long term strategies based on clients
business needs and challenges.
○ Identify and develop analytics solutions with your commercial lead for clients
outside of traditional media to support MiQ’s growth objectives.
○ Act as the key stakeholder with commercial lead providing strategic guidance on RFP responses on accounts held by the commercial lead or accounts where the Account Director is the main point of contact.
○ Overseeing the post-sales process, ensuring world-class servicing and output
at every stage of the client lifecycle
○ Manage, maintain/develop strong relationships with key client stakeholders
through strategic thinking and developing relationship as a trusted partner
○ Growth mindset for the account management function: seek to grow accounts
from small/new spenders into key accounts through excellence in execution,
insights and deep client knowledge, assisting the commercial lead in identifying new opportunities for increased revenue potential.
○ Act as the escalation point for troubleshooting client requests and the
communication to all key stakeholders
○ Lead/support the development and presentation of quarterly client QBR’s
○ Ensure the fulfilment of SLA/MSAs where applicable through conscientious
management of client and MiQ deliverables.
○ Lead / support with annual SLA/MSA negotiations
- Campaign & Insight Management
○ Overseeing and ensuring operational excellence across each stage of the
campaign lifecycle including insight reports.
○ Identifying and securing upweight and resell opportunities through strategic
thinking and strong client relationships and understanding of their business challenges and needs
- Thought Leadership
○ Act as a trusted advisor to stakeholders, clients and the team; sought out as a
sounding board and industry expert both internally and externally.
○ Honestly and proactively challenge internal/external stakeholders’ ideas,
systems and tools – putting forward solutions to address pain points and drive
improvements.
○ Gain deep knowledge of client challenges and work with the commercial lead
(where applicable) to help solve and deliver best in class solutions.
○ Ensure continuous upskilling in direct reports on knowledge of MiQ products
and solutions and digital ad industry knowledge and understanding.
○ Industry evangelist/expert in programmatic, advanced capabilities and
advanced solutions.
○ Attends industry events to gain a deeper understanding on industry
developments and seek client entertainment/relationship opportunities
- Innovation
○ Consistently suggest novel approaches for all types of challenges; at the
same time helping to drive a culture of innovation amongst team members
○ Proactively seek to pilot, validate, and improve new ideas or methods and be
willing to take calculated risks
○ Share new ways of working with commercial and trading to drive operational
performance and excellence.
Your Qualifications
- At least 3+ years of experience in the programmatic media and/or ad tech space.
- At least 2+ years client facing experience working in a team environment
- Demonstrated ability to manage and develop people in a junior to early managerial capacity
- Client Services / Account Management / Sales Support / Ad-Ops background
advantageous but not required
- Strong hands-on knowledge of Microsoft Office (excel, Powerpoint)
- Ability to meet tight deadlines and prioritize workloads
- High attention to detail with a commitment to quality and accountability
- Ability to multitask, prioritize and stay organized in a fast-paced environment
- Ability to problem-solve, work independently, and identify potential risks
- Eager to learn new systems, technologies, and advertising techniques
- Flexible and adaptable as a team player with strong communication skills
- A can-do attitude to provide energy, drive and enthusiasm
- A dream to grow your career as the company scales
- Alignment with MiQ's core values
About MiQ
We’re not your average programmatic media partner, and it's because excellence is in our DNA. Since 2010, our agnostic approach has leveraged the best buying platforms, ad inventory, and audience intelligence in the world, ensuring we deliver first-class service and unmatched performance on brand and agency ad campaigns. Our technology puts sophisticated AI in the hands of our industry experts to make unbiased decisions that never compromise on reach, ROI, quality, or insight. With the largest footprint of TV data and solutions across all channels and verticals, we’re leading the programmatic industry, and making it better.