Job Description

Posted Friday, September 12, 2025, 12:00 AM

LOCATION: Winnipeg, Altona, Manitoba

SCHEDULE: Full-Time

REPORTS TO: VP, Data and Analytics

DIRECT REPORTS: Product and Innovation Specialists

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION:

The Manager, Residential Products at Red River Mutual leads a team responsible for the maintenance, enhancement, development, and implementation of Residential Lines insurance products. This includes creating and updating product roadmaps, tracking performance, optimizing products, and ensuring compliance with underwriting guidelines and regulatory standards. The role involves strategic product planning, collaboration with various departments, and managing relationships with stakeholders to support the company's growth, innovation, and underwriting profitability.

KEY RESPONSIBILITY AREAS:

Product Management

• Develop and maintain a product roadmap aligned with company goals and customer segments.

• Identify opportunities for innovation and improvement within the product portfolio.

• Create long-term strategies for product development and market positioning.

• Oversee the product portfolio to ensure alignment with company goals and customer needs.

• Track and analyze product performance using sales data, customer feedback, and market trends.

• Adjust products to improve profitability and customer satisfaction.

• Ensure compliance with regulations, standards, and reinsurance contracts.

• Conduct market research to identify customer needs, market trends, and competitive landscape.

• Develop new product ideas and features based on research findings.

• Define product features and benefits and participate in pricing strategies.

• Collaborate with underwriting, actuarial, sales, and IT teams to ensure product feasibility and compliance.

• Manage resources and budgets for product development projects.

• Collaborate with marketing teams on product launch strategies and communication plans.

• Provide training and support to sales, underwriters, and broker teams for successful product rollout.

Corporate Underwriting

• Establish and train on risk acceptance criteria aligned with market trends, regulations, and profitability goals.

• Develop and maintain underwriting guidelines and policies, including periodic data-driven reviews.

• Ensure consistency and compliance in underwriting guidelines, policies, and procedures across regions.

• Implement strategic initiatives to improve underwriting processes and outcomes, partnering with IT for new technologies.

• Maintain and explore contracts with underwriting tool and BMS system providers.

• Use data analytics to assess risk, identify trends, and make informed decisions.

• Ensure compliance with industry regulations and company policies.

• Stay informed about regulatory changes and ensure alignment and compliance.

• Perform regular reviews of underwriting files for compliance and improvement.

• Train underwriters on best practices, guidelines, and regulatory requirements.

Policy Centre Product Manager

• Establish and maintain a vision and product roadmap aligned with company goals.

• Stay updated on industry trends and technological advancements to identify and implement innovative features.

• Manage and prioritize the product backlog, refining it based on feedback and market needs.

• Track and optimize PolicyCenter performance, focusing on user adoption, system efficiency, and business impact.

• Develop and deliver training programs, providing ongoing support to users and stakeholders.

Stakeholder Collaboration

• Collaborate with various departments to ensure product and underwriting success.
• Manage relationships with external partners for smooth operations.
• Prepare the organization for product, underwriting, and PolicyCenter changes, managing adoption and resistance.
• Gather and integrate stakeholder feedback to improve products and underwriting.
• Act as a liaison between business units and technical teams for clear communication of changes and goals.

Leadership:

• To motivate, coach and hold accountable employees under your direction in the business.
• Administer timely performance reviews, assessing needs for education, rewards and setting direction.
• Embody and influence the organization to have the following leadership competencies:

Red River Mutual Competencies

Definition

Integrity, Ethics, and Respect

Exemplifies ethical practices, professionalism, and personal integrity in dealing with both internal and external colleagues and stakeholders. Creates a respectful and trusting work environment where sound advice is valued. Encourages the expression of diverse opinions and perspectives, while fostering cooperation. Challenges biases and looks to remove them. Self-aware and seeks out opportunities for personal growth. Builds a respectful workplace. This competency is the basis for all other competencies.

Strategic Orientation

Visions the future, builds plans, makes decisions, and executes to get there. Intellectually agile, leverages deep and broad knowledge, to build on diverse ideas and perspectives. Creates consensus around compelling visions to support the short and long-term goals and deliverables of the company.

Motivate and Inspire People

Shows passion for the job. Committed to ongoing improvement of own skills as well as employees’ skills. Inspires and motivates the people they lead. Manages performance, provides constructive and respectful feedback and mentorship to encourage and enable performance excellence. Gives autonomy in important areas of work and involves employees when making decisions that affect them. Is self-aware and demonstrates a commitment to ongoing learning and development.

Effective Communication

Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood. Tailors’ language, tone, style, and format to match the audience.

Accountability and Results

Enables and manages resources to deliver on the priorities of Red River Mutual, to improve outcomes and add value. Takes personal responsibility for actions and outcomes of decisions and inspires others to do the same. Delivers on business results by using sound critical thinking skills and initiative. Aligns people, work, and systems with the business strategy to harmonize what they do and how they do it to meet business objectives.

Promote Innovation and Embrace Change

Thinks creatively; is open to new ideas and technologies. Champions change. Is flexible and adaptable in meeting changing demands of clients and stakeholders. Uses setbacks as a valuable source of insight and learning. Takes change in stride, aligning and adjusting milestones and targets to maintain forward momentum.

Collaborate and Engagement with Colleagues and Stakeholders

Works collaboratively with colleagues and stakeholders. Gathers input, genuinely values others’ ideas and expertise; willing to learn from others. Works with others to resolve conflicts, by using problem solving and communication skills. Recognizes that the leader alone cannot get the job done. Surrounds self with excellent talent. Builds successful relationships within team, as well as with internal and external stakeholders.

QUALIFICATIONS AND SKILLS:

• College or Bachelor’s degree in Business
• CIP, FCIP, CRM or related insurance certification preferred.
• Minimum 10 years of progressive underwriting experience (Residential)
• Minimum of 3 years’ experience directly leading people and teams.
• Experienced Mentorship and Professional development skills.
• Deep knowledge of Residential underwriting.
• Experience with a wide variety of assignments around operational workflow including the GuideWire Insurance Suite systems is an asset.
• Exceptional communication skills through a variety of mediums.
• Superior analytical, problem solving, research & communication skills.
• High attention to detail and organization.
• Able to work both independently and collaboratively with key stakeholders.
• Ability to manage multiple projects and timelines across a variety of stakeholders to meet targets and deliverable dates.
• Results oriented work ethic with strong moral and ethical values.
• Experience with corporate governance, compliance, and controls management, including processes and systems.
• Enterprise Risk Management experience is considered an asset.
• Impeccable sense of integrity and flexible character with proven ability to work proficiently with a diverse group of personalities.
• Willing to travel.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting humanresources@redrivermutual.com or1-800-370-2888 (toll free).