Title: Sr Clinical Syst Spec Pharm – Ancillary

Department: Ancillary - Lumeo

Position #: 50073944

Hours of Work: Casual Position; Days

Pay Band:$56.23 - $67.74

Union: KHSCOPSEU Non-Central 4106

Location: This role is a remote work arrangement subject to on-site attendance as required.

Note*: Kingston Health Sciences Centre is the employer of record.*

PRIMARY FUNCTION

The Senior Clinical Systems Specialist (Pharmacy) is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including rotational on-call support, gathering requirements from end-users, performing system & integration testing, regression testing, domain testing and implementing workflow updates and changes. Additionally, leads discussions with the regional stakeholders to understand business requirements / processes, performs advanced configurations and customizations and provides clinically informed, technical guidance and direction to junior analysts in on the team.

Reporting to the Operations manager, supports development of the work plan and resource plan for small to large/complex information systems projects. Capable of working at the highest technical level in all phases of systems analysis, development, and delivery.

Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

RESPONSIBILITIES & DUTIES INCLUDE:

Oracle Cerner system configuration and Production Support

• Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.

• Leads and facilitates discussions with regional decision makers to understand priority issues, understand business requirements and align on planned system changes.

• Manages complex end-user issues and performs advanced configuration (or customization, as necessary) to address business needs.

• Leads and guides analysts through the design, build/configuration, testing, and deployment of the team's core applications, features, and integrations with other supported systems/applications.

• Specialists are responsible for providing their subject matter expertise in Pharmacy and medication processes while maintaining, upgrading and optimizing the RHIS, including but not limited to: formulary product and order catalogues, Clinical Decision support, system maintenance, medication orders, order entry, order set management and order best practice advisories, and pharmacy supply chain maintenance.

• Evaluates impact of planned system changes and upgrades across integrated workflows, end-users and training teams.

• Supports complex projects requiring application enhancements, optimizations and new application implementation or integrations, as required.

• Assists in user documentation, development of training materials and configuring training environment, as required

• Performs quality assurance and checks before migration of changes to production.

• Provides on-call support on rotational basis.

Project Management and Coordination

Leads projects focused on enhancing or optimizing the RHIS, executes all phases of the systems development lifecycle and works with the client to prioritize and select optimization projects. For example:

• Communicates with stakeholders to understand and document their unique business requirements

• Integrates systems and reconcile requirements across stakeholder groups

• Gathers feedback from end users about system performance and develop potential solutions for identified problems while exercising regional change management processes and policies

• Documents system issues and resolutions for future references

• Monitors and assesses clinical workflows and makes recommendations for improvement, where applicable

• Supports Operations managers by providing relevant input into project work plan and resource plan for small to complex projects

• Mitigates/resolves low impact team issues/risks which may not require manager’s supervision

• Identifies and informs the Operations manager about key issues and roadblocks that may need attention from senior leadership

• Communicates and escalates to Operations manager as appropriate

Education and Learning

Acts as a subject matter expert of the clinical application, maintain a working knowledge of how different RHIS applications integrate and their relationship with other systems; coaches and supports other members and new team members in their respective functions; cross-trains operational team on their respective applications; maintains knowledge of technological advances; maintains knowledge of hospital workflows and operations that may impact the system.

Other

Leads and facilitates on-going team meetings, monthly/adhoc vendor and end-user meetings to resolve and discuss progress, issues, risks required to identify and resolve key issues. Contributes and documents procedures, guidelines, and project communications for clinical areas, identifies opportunities for improvement in existing system workflows. Provides performance feedback. Participates in professional development through ongoing education and system improvements

The above statements reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job.

BASIC QUALIFICATIONS:

• Bachelor or Doctor of Pharmacy OR Undergraduate pharmacy degree recognized by the Pharmacy Examining Board of Canada (PEBC).

• Minimum 2 years of experience within the last 5 years in hospital pharmacy practice with an understanding of hospital information systems OR Minimum 2 years working knowledge within the last 5 years of Oracle Health MedManager solution.

• Experience with implementation and ongoing maintenance of a Pharmacy HIS is an asset.

• Licensed as a Registered Pharmacist with the Ontario College of Pharmacists (OCP).

• Demonstrated proficiency as a hospital pharmacist based on OCP Standards of Practice and on NAPRA Professional Competencies.

• Strong knowledge and understanding of:

  • Drugs and therapeutics
  • Medication process, including Clinical Decision support
  • Oncology workflows

• Previous experience with Hospital drug formulary management preferred.

• Demonstrated ability to make sound professional decisions in a complex interprofessional regional environment.

• Ability to identify and analyze issues and provide solutions using problem solving and analytical skills.

• Excellent prioritization, organizational skills, and project management methodologies, as demonstrated by the ability to manage own time and successfully complete multiple tasks and projects assigned simultaneously.

• Ability to communicate effectively (both orally and in writing) with all levels of stakeholders and management to provide efficient customer service.

• Demonstrated good judgment, sound decision-making and problem-solving skills.

• Demonstrated ability to work effectively with little direct supervision and within a team.

• Demonstrated skills in working with all levels of staff in an organization and the ability to work with external groups, agencies, and/or individuals.

• Knowledge of principles and methodology of systems development life cycle.

• Working knowledge of common MS-Office products (Excel, PowerPoint, Word, Outlook, Microsoft Teams)

• Service Now working knowledge and experience, preferred.

• Proven ability to attend work regularly.

• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.