Job Description:

Essential Job Functions:

• Analyze existing business processes and identify areas for improvement to enhance customer and client experience.

• Assist in implementing process optimization initiatives.

• Collect and analyze performance data to evaluate customer and client satisfaction.

• Provide input and support to senior team members in process improvement projects.

• Document process changes and improvements for future reference.

• Communicate process-related insights and recommendations to stakeholders.

• Collaborate with cross-functional teams to ensure successful project execution.

• Stay informed about emerging industry trends related to customer experience.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role

• Proven experience in business process services and data analysis

• Experience in business data analysis and reporting

• Proficiencies in data visualization and reporting

• A continuous learner who stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma Green Belt, Tableau Desktop Specialist) a plus

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here*.*